How to notify Redbox if a DVD is damaged?

If you rented a DVD and brought it home only to find out it was damaged, Redbox has several courses of action to get your money back, get a replacement or both. Read on to find out what to do.

Adam Goldkamp is the editor / author responsible for this content.
Aug 21, 2019

Redbox is a great service for those who want to view a popular DVD or video games but don't want to purchase it. (Although there is the option to also purchase products). Redbox vending kiosks are typically found in fast-food restaurants, grocery stores, pharmacies, retail shops, and convenience stores. Because this is a kiosk system that looks similar to a vending machine, it can be confusing to know how to notify Redbox if a DVD is damaged. Keep reading for the simple step-by-step directions on how to reach Redbox to notify them about a damaged DVD or video game.

Contact Redbox Customer Service via Live Chat

  1. Go to

  2. At the bottom of the menu on the left, select 'Contact Us.'

  3. At the bottom of the page, select 'Chat with us.'

  4. You'll be redirected to a new page where you're asked to fill out some information.

  5. Under 'What can we help you with?' use the drop-down menu to select 'Troubleshooting' and then select 'Disc.'

  6. Provide your full name, email address, the last four digits of your payment card, name of the title that you rented or purchased, and a brief description of what you need to get help with.

  7. Click 'Get Connected.'

  8. The live chat is available 24 hours, seven days a week. The agent will be able to direct you through your next steps.

Contact Redbox Customer Service via Phone

If you prefer to talk to someone over the phone, you can call into the Redbox Customer Service team. The team is available 24 hours a day, seven days a week. To talk to a live person quickly, press seven as soon as you've dialed.

Contact Redbox Customer Service via Email

You can use social media to get a response from Redbox.

  1. Go to

  2. If you aren't signed into your Twitter account already, you'll have to sign in. Select 'Log In' in the top right corner. Sign in to your account with your phone number, email or username, and your password.

  3. Select 'Tweet' on the left side of your screen.

  4. Compose a tweet about your DVD being damaged, and select 'Tweet.' Note that this will be a public message and everyone on Twitter will be able to see the message.

  5. If you would like to privately message Redbox on Twitter, on their profile page, select the mail icon under their profile description. Write your message and send it off.

  6. You will receive a notification from Twitter when the company responds to your public tweet or your direct message.

Contact Redbox Customer Service via Email

You can reach out to Redbox via email for support. The team typically takes 24 hour hours to reply to emails, at all times of the year.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How to notify Redbox if a DVD is damaged?

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