What Do I Do If the Redbox Movie I Tried to Return Is Stuck in the Machine?

Redbox is a movie and video game rental service that uses kiosk machines most commonly found in places such as supermarkets, convenience stores, and pharmacies. In some rare instances, the kiosk machine may malfunction, and the disc becomes stuck. A stuck disc can result in being charged a late fee on your account when you have returned it on time. To solve this problem, contact Redbox for the issue. They will address the late payment on your account, as well as send someone to service the Redbox kiosk.

Adam Goldkamp is the editor / author responsible for this content.
Apr 28, 2020

Redbox is a movie and video game rental service that uses kiosk machines commonly in locations such as supermarkets, convenience stores, and pharmacies. Redbox has a movie on-demand streaming platform where you can rent or buy movies on the Redbox website.

In rare instances, the Redbox machine may malfunction. A malfunction in the kiosk machine can result in the film or video game disc becoming stuck in the kiosk machine and being unmarked that it has been returned. A stuck movie or video game disc could result in paying for a late fee when you have returned the title on time.

In this guide, you will learn what to do in case your Redbox movie or video game becomes stuck in the kiosk machine.

Contacting Redbox

If you have tried to retrieve the stuck movie from the Redbox kiosk, you can solve this problem by contacting Redbox's customer support to give details of what has happened and to remove a late fee from your account if you have been charged.

Calling Redbox Customer Support

Redbox Customer Support Phone Number

The quickest and best way to get in contact with Redbox's customer support is via their customer support phone number. You will become in touch with a customer service representative and can explain the details of what you have encountered with one of their machines. You may be asked to give payment details to review the transaction and remove the late fee that may have been charged to your account balance.

After you have resolved the issue, Redbox will send someone to service the kiosk to prevent this issue from happening again.

Using Redbox's Live Chat

Redbox Live Chat

Another way to contact Redbox is by using their live chat feature located on their website. Redbox offers customer support seven days a week with friendly customer service that will resolve the stuck disc issue. You may be asked to give details such as your name and the credit/debit card you used to make the purchase.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
What Do I Do If the Redbox Movie I Tried to Return Is Stuck in the Machine?

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