How Do I Get a Refund from Redbox?

If you rented a DVD or Blu-ray disc from Redbox and it is not working properly then there are some things you should do first before requesting a refund. First, make sure that the disc you are trying to play is compatible with the player you are using. Next, make sure that the player is working by trying another disc in it. Finally, try cleaning the disc before trying it again in your player. If all else fails, then click here to request a refund from Redbox. If you didn't already do so, you must also contact IVR to report the issue and then return the disc back to the kiosk where you rented it from.

Adam Goldkamp is the editor / author responsible for this content.
Apr 28, 2020

Redbox is America's top source for DVD and Blu-ray Disc rentals. Not only does the company have available over 41,500 self-service, conveniently located, entertainment rental kiosks, but it also offers movies and TV shows on Demand, without a subscription. However, from time to time you may get a movie that is unplayable or have another reason why you need to request a refund. The answer to your question, "How do I get a refund from Redbox?" can be found right here in this article.

Things to Try Before Requesting a Refund from Redbox

If you are requesting a refund because your DVD rental won't play, here are some things to try first as there could be several reasons for this to occur.

1. Start by making sure the disc is compatible with your player. A Blu-ray disc must be played with a Blu-ray player, a 4K UHD disc is only compatible with a 4K UHD player, and so on.

2. Check to make sure the player you are using is working properly by trying to play another disc in it.

3. Create a cleaning solution by combining water and alcohol or mild detergent (never use solvents, abrasives, or extremely acidic cleansers). Using a soft cloth (no paper towels), clean the disc by rubbing it gently from the middle outwards. Once completely dry, insert the disc into your player, and try playing it again.

Redbox on demand delivers movies that can be played over your internet connection at the highest quality. If you are trying to watch a Redbox movie on demand and it keeps skipping or buffering continuously, try the following general troubleshooting for performance issues including buffering:

Mobile Phone or Tablet

1. Verify the application you are using to watch the movie on your device, is running the most current software version by checking for available updates

2. Check your Wi-Fi/data connection for upload and download speeds. The recommended speed is 3.0 Mbps minimum.

3. Try closing and restarting the application you are using

4. Power cycle your device.

Web Browsers

1. Verify the web browser you are using is supported

2. Ensure your computer is updated

3. Check your Wi-Fi/data connection for upload and download speeds. The recommended speed is 3.0 Mbps minimum.

4. Try closing and reopening your browser

5. Restart the computer.

If you are still having problems getting the disc to play right, you can report the issue, then return the disc for a refund. Click here to report the problem through IVR. Use option 1 to report the issue by entering your payment information and the barcode. Next, return the disc back to the box where you got it from to avoid being charged for additional nights. Note: You can return the disc before reporting the issue as well. Your refund will be issued once the disc has been received.

Per Redbox policy, no refunds will be administered on charges that are more than 90 days old.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Get a Refund from Redbox?

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