What do I do if there's an overcharge on my Redbox account?
In a nutshell: Redbox is a great company for movie rentals and video-on-demand. If you experience an overcharge on your account, follow these steps: go to the Redbox Home Page,
Introduction
Redbox is an excellent company for those interested in video rentals, buying movies and video-on-demand streaming. However, there may be a time when you find you have an overcharge on your account. The company offers help to rectify the situation.
What You'll Need
Proof of overcharge (i.e. a screenshot)
Go to the Redbox Home Page
Visit the company's home page.
Find the Help Section
Scroll down on the Redbox home page until you find the "Help" section.
Open the Help Menu
Click on the downward-pointing arrow to the right of the help menu so it shows the two options underneath it: "Help Center" and "Contact Us."
Click on "Help Center"
Click on "Help Center" underneath the "Help" menu.
Find Your Appropriate Topic
On the Redbox Help Center page, find "Duplicate Charges for a Transaction."
Click to Transfer to the Correct Page
Click on "Duplicate Charges for a Transaction," which will open a page corresponding to this topic.
Read the Page
Read the "Duplicate Charges for a Transaction" page to determine if either of those options pertain to you.
Click the Back Button
If the two options on the "Duplicate Charges for a Transaction" page don't apply to your situation, click the back button to return to the Redbox Help Center.
Find the "Select a Category" Section
On the Redbox Help Center page, find "Select a category."
Find the Dropdown Arrow
Click the downward-facing arrow to the right of "Select a category."
Find the Customer Care Contact Option
Once the menu expands, find the "Contact Customer Care" link and click on it.
Read the Contact Customer Care Section
A section will pop up about contacting customer care. This will include an email address for how to reach Redbox.
Craft an Email
Write an email explaining the situation, including what you feel happened with the overcharge and how much the overcharge was.
Double Check the Email
Read over the email to ensure all details are accurate and the wording is perfect.
Send the Email
Once you've read your email draft to Redbox, send the email to customer care to initiate a resolution.
Conclusion
Redbox makes it easy to contact customer care if you feel you've been overcharged. Contact the company as soon as you notice the issue to try to resolve the problem sooner rather than later.
Further questions?
Solutions to similar problems
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