Rented a movie online. Went to box to pick it up - box is broken. Someone smashed the...

GetHuman651503's customer service issue with Redbox from May 2018

1 view
 | 
1610 similar
 | 
0 following
Help with my Redbox issue
First: share to improve GetHuman651503's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman651503 to get a Redbox rep on the line!
Always use the GetHuman Phone tocall Redbox. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman651503 may need:
Email address on the account, Your name, and Your billing address
The issue in GetHuman651503's own words
Rented a movie online. Went to box to pick it up - box is broken. Someone smashed the glass screen and even though the buttons finally came up, they wouldn’t respond. I slid my card through the reader thinking that might trigger the movie to be picked up. I need a refund so I can find the movie at another redbox
GetHuman651503 did not yet indicate what Redbox should do to make this right.
I have an issue with Redbox too
How GetHuman651503 fixed the problem
We are waiting for GetHuman651503 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Redbox's attention and get better help faster. Tap below to get started.
Having Redbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Redbox email you?
This email address isn't valid
Follow this issue
See how GetHuman651503 fixes it.
This email address isn't valid

Redbox

Customer service issue
Reported by GetHuman651503
May 3rd, 2018 - 7 mons ago
I have an issue with Redbox too
Not resolved
Seen by 1 customer so far
Similar issue to 1610 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman651503 started working on this issue
May 3rd 12:11am