StandUp Wireless Customer FAQ

To transfer your StandUp Wireless number to a new carrier, you'll need to provide your new carrier with your current phone number and account information. Make sure your StandUp Wireless account is active and that you do not cancel your service before the transfer is complete, as this could result in losing your number. Your new carrier can guide you through their specific process for porting the number.

There could be several reasons for issues with making or receiving calls. It's possible that there's a network problem, your account might have restrictions, or your device may need a restart or to be reset to update its settings. As for the text showing a different number, this could be due to using a different messaging service or a configuration issue with your phone. If these problems persist, please check the troubleshooting steps provided on this page.

StandUp Wireless and Q Link Wireless are separate companies that provide similar services, such as affordable phone service to eligible customers through government assistance programs. They may have different plans, coverage areas, and customer service practices.

If you are unable to receive or place calls, please check that your phone is properly set up and has a strong signal. Ensure that your service is active and that there are no network outages in your area. Restarting your phone can also help resolve temporary issues. If problems persist, consider checking your account status or recent charges that may have affected your service.

You can obtain a transfer PIN by logging into your StandUp Wireless account or by checking any communications from us related to your service. This PIN is necessary for porting your number to a different carrier.