Lost internet service and trying to get a technician to my house to fix. There is an i...

GetHuman-budanodr's Service Outage issue with Optimum from July 2020

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The issue in GetHuman-budanodr's own words
Lost internet service and trying to get a technician to my house to fix. There is an issue with the outside line that needs to be repaired so it’s Optimums issue. We have been without internet for a week. I need internet to work from home. I gave been on multiple calls with optimum reps. They have been giving me run around. Initially I had an appointment for **** then we were able to get it escalated to ***. On *** a tech was scheduled to come between **am and *pm. I took day off from work and no one showed up. When I called they said they don’t know why no one informed me that they changed the appointment to ****. I’m going on * weeks without internet and no one is accountable to me.

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Optimum

Service Outage issue
Reported by GetHuman-budanodr
Jul 14th, 2020 - 9 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 5066 others
0 customers following this

Timeline

GetHuman-budanodr started working on this issue
Jul 14th, 2020 2:08am