Cable bill is too high and want to cancel service.

GetHuman-mymanmo's customer service issue with Optimum from January 2020

Help with my Optimum issue
The issue in GetHuman-mymanmo's own words
The problem: Cable bill is too high and want to cancel service.
GetHuman-mymanmo did not yet indicate what Optimum should do to make this right.
How GetHuman-mymanmo fixed the problem
First off, I used GetHuman and my wait time stalled at * minutes for half an hour, although still connected. I canceled GetHuman and called my self. Was able to have a call back arranged and received the call in ** minutes. I explained that the bill was too high and would like to cancel my cable service. The rep was able to provide me with the promotional price and reduced my bill to a more satisfactory amount.
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Optimum

Customer service issue
Reported by GetHuman-mymanmo
Jan 18th, 2020 - a mo ago
Fixed
GetHuman-mymanmo shared how to fix
Seen by 7 customers so far
Similar issue to 3911 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman-mymanmo started working on this issue
Jan 18th 5:29pm
GetHuman-mymanmo confirmed the issue is fixed. Hooray!
Jan 19th 1:54pm