Township of Cedar Grove wifi service has been canceled due to non payment of bill. A c...

GetHuman1646554's customer service issue with Optimum from November 2018

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The issue in GetHuman1646554's own words
Township of Cedar Grove wifi service has been canceled due to non payment of bill. A check was sent in the amount of $**.** on ******** check no. *****. Account no. is *****-******-**-*. Please restore service immediately. We are a municipality and have bill lists every other week. Sometimes payment crosses, but you will get your money so I don't know why you feel the need to shut off our service. Also, bill says unpaid balance of **.**. Can you provide documentation as to where this amount is coming from?
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Optimum

Customer service issue
Reported by GetHuman1646554
Nov 28th, 2018 - 9 mons ago
I have an issue with Optimum too
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Seen by 2 customers so far
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Timeline
GetHuman1646554 started working on this issue
Nov 28th, 2018 5:34pm