I just bought my girl toddler a dress and I washed it gentle cycle let it air dry and p...

GetHuman-stayposi's customer service issue with Old Navy from December 2018

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The issue in GetHuman-stayposi's own words
I just bought my girl toddler a dress and I washed it gentle cycle let it air dry and put it in the dryer for a few minutes on no heat and the dress has a plastic elastic that is coming apart and now the shape of the dress is ruined. Why did this happen? When I bought the dress I could see the elastic plastic and I thought well that’s not too bad it still looks fine but now I’m thinking that I should have returned it. As i should’ve known that maybe it was bad quality stitching.
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Old Navy

Customer service issue
Reported by GetHuman-stayposi
Dec 5th, 2018 - a mon ago
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Seen by 6 customers so far
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GetHuman-stayposi started working on this issue
Dec 5th, 2018 5:14pm