My wife sold an item to a customer about * weeks ago. Now he is saying the item is not...

GetHuman-erzhnyc's customer service issue with OfferUp from October 2018

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The issue in GetHuman-erzhnyc's own words
My wife sold an item to a customer about * weeks ago. Now he is saying the item is not good and demands a refund. His account on is deactivated on offerup. His name is Muhammad Sudais. My wife did explain at the time what to do and how to use the item (a Canon Rebel T* camera w*o lens). It was in good working condition. Now, Muhammad Sudais has threatened to call the police. My wife is unable to rwply to his messages due to his account being deactivated.
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OfferUp

Customer service issue
Reported by GetHuman-erzhnyc
Oct 11th, 2018 - a mon ago
I have an issue with OfferUp too
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Seen by 2 customers so far
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GetHuman-erzhnyc started working on this issue
Oct 11th 5:08pm