How Do I Get a Refund on OfferUp?

Introduction

If you bought something on OfferUp and are not satisfied with your purchase, you may be able to get a refund. However, not all purchases involving OfferUp qualify for a refund. Although the process is pretty easy, the seller does not automatically have to grant the refund. In that case, you can file a claim with OfferUp to investigate and settle the dispute.

What You'll Need

If you had your purchase shipped to you, you are covered by OfferUp's 2-Day Purchase Protection plan. It covers:Damaged itemsItems lost during shippingItems that do not match their descriptionsCounterfeit itemsThe 2-Day Protection Plan does not cover:Items that were not shipped with the OfferUp shipping label or the USPSClothing or jewelry that doesn't fitItems that were purchased outside OfferUp's payment systemItems not allowed to be sold on OfferUpItems the purchaser simply doesn't likeYou have two days from the item delivery to initiate a refund request. After that period, your purchase no longer qualifies for one.

Items purchase in person are not covered by the 2-Day Protection Plan. You can contact the seller directly and ask for a refund, but it is entirely up to them whether or not they grant one.

Refunds include sales tax and shipping costs.

Open OfferUp's app and sign in to your account.

Go to your inbox.

Tap Notifications.

Select the item you want a refund for.

Tap on Request Refund.

Enter the reason why you want a refund in the text field labeled "What's the Issue?"

Attach photos of the item, if relevant to your request.

Tap the Request Refund button.

Wait for two days, periodically checking your messages.

The seller has two days to respond to your refund request.
If the seller agrees to grant your request, skip to step 16.

If the seller refuses your request or if two days passes without the seller responding to your request, go to the chat you initiated with the seller.

You have two days to initiate the claim, counting from the end of the two day wait period for the seller to respond.

Tap on Get Help from OfferUp button.

This will begin the process of initiating the claim that OfferUp will investigate.

Fill out the form that appears.

Tap the Submit button to send the claim to OfferUp.

Check the email associate with your OfferUp account.

After you submit your claim, OfferUp will begin an investigation. If they need more information from you they will request it by email and they will also notify you of their decision by email. The time the investigation takes to complete will vary.

If you are granted a refund, print out the OfferUp return label.

Ship your return item within 5 business days.

Once the post office scans in your package, your refund will be processed. You will receive your money back within 5 business days. It will be made to the same payment method you used to make the purchase.

Conclusion

If you want to check on the status of your claim, or if you have any other questions, contact an OfferUp customer service representative for help.