OfferUp Customer FAQ

When engaging in transactions on OfferUp, safety should always be a top priority. It is crucial to take several precautions to ensure a secure and pleasant experience when meeting a seller. First, arrange to meet in a public place that is well-lit and frequented by others, such as a coffee shop or a shopping center. This helps provide a safe environment and deters potential criminal behavior. Second, consider bringing a friend or family member along for added security. There is safety in numbers, and having someone with you can make the interaction feel more comfortable. Additionally, ensure you communicate clearly with the seller before the meeting. Agree on the details of the transaction, such as the item description, price, and payment method, to avoid misunderstandings. It is also wise to avoid sharing personal information such as your home address or financial details with the seller. Instead, utilize the OfferUp messaging system to discuss arrangements. When it comes time to complete the transaction, choose secure payment methods. Cash is often preferred for in-person exchanges, but if you opt for digital payments, ensure that you are using trusted applications. Finally, trust your instincts. If something feels off about the meeting or the seller, it is perfectly acceptable to walk away. For further information and guidance on safety measures, checking the OfferUp website may provide additional useful tips. Making informed decisions can greatly enhance your safety while using the platform.

We recommend keeping your personal contact information private for your safety. Interested buyers can contact you through the OfferUp messaging system. This helps protect your privacy while allowing you to communicate with potential buyers. If you have any specific questions about listing items, let us know!

To reactivate a wrongfully deactivated OfferUp account, please visit the Help section on the OfferUp website. There, you’ll find guidance on submitting an appeal or request for reactivation. Follow the provided instructions and include any necessary information to support your case.

Once you've shipped your item and it's been delivered, the buyer has 2 days to rate the transaction. If the buyer doesn't rate you within that period, you can then rate the buyer, and the payment will be released. It will be deposited into your OfferUp account balance immediately. From this balance, you can then initiate a transfer to your banking account, which typically takes 5 business days. Please ensure that your bank account details are up-to-date to avoid any delay in receiving your funds.

Sorry to hear about your trouble. Payments are usually deposited into your account 5-7 business days after delivery. However, there may be times when the payment might take a bit longer. This can depend on your bank's processing times. If it's been longer than this window, you might want to first check your deposit information in your account settings to ensure it's correct. If everything seems okay and you still haven't received your payment, your best course of action would be to contact the OfferUp customer service team directly for further assistance with the issue.