OfferUp Customer FAQ

Top Answers & How-to Guides

How do I Contact OfferUp Customer Service?

The question we are asked most often is about how to talk to OfferUp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Create an OfferUp Account?

This article explains how to set up an OfferUp account. On the Home Page, click the link in the upper-right hand that says "Sign Up"....

How Do I Delete an OfferUp Account?

In this article, we are going to present all of the necessary steps to you that will allow you to delete your OfferUp account effectively...
Ask any question you have about OfferUp customer service, get an answer now.

Recent OfferUp Customer Questions

Get paid for an item I sold and was delivered 2 days ago

Once you've shipped your item and it's been delivered, the buyer has 2 days to rate the transaction. If the buyer doesn't rate you within that period, you can then rate the buyer, and the payment will be released. It will be deposited into your OfferUp account balance immediately. From this balance, you can then initiate a transfer to your banking account, which typically takes 5 business days. Please ensure that your bank account details are up-to-date to avoid any delay in receiving your funds.
Asked May 8, 2024 7:38 PM

I haven’t received payment on a item I shipped brown curtains and they have already been delivered

Sorry to hear about your trouble. Payments are usually deposited into your account 5-7 business days after delivery. However, there may be times when the payment might take a bit longer. This can depend on your bank's processing times. If it's been longer than this window, you might want to first check your deposit information in your account settings to ensure it's correct. If everything seems okay and you still haven't received your payment, your best course of action would be to contact the OfferUp customer service team directly for further assistance with the issue.
Asked Apr 26, 2024 8:34 PM

Can I check to see if a seller is trying to scam me?

Yes, you can take steps to check if a seller might be attempting to scam you on OfferUp. Beware of deals that seem too good to be true, as well as sellers requesting payment through gift cards or wire transfers. If a seller refuses to meet in a public place for local deals or doesn't provide clear photos or descriptions of the item, those are red flags too. If you suspect a scam, don't proceed with the transaction. Instead, report the user to OfferUp using the 'Report' button on their profile. Remember, it's always better to be safe and trust your instincts.
Asked Apr 21, 2024 7:18 PM

Does offerup deal with bitcoin ATM?

No, OfferUp does not directly deal with bitcoin or bitcoin ATMs. The platform primarily facilitates local transactions, where buyers and sellers can meet in person and pay with cash. It also has an online payment feature for shipped items, where payments are processed through OfferUp using traditional forms of payment such as credit or debit cards. It's important to remember to avoid off-platform transactions to ensure security and protection. Bitcoin or other cryptocurrencies are not officially supported or recognized payment methods on OfferUp.
Asked Apr 20, 2024 4:46 AM

You guys charged my father in laws card who lives 2 states away from me, I have no access to this card and NEVER started a premium account.

We're sorry to hear about this issue. OfferUp has strict rules against unauthorized transactions and takes matters of potential fraud very seriously. OfferUp doesn't have the ability to charge credit cards without the explicit authorization of the cardholder. As it may be a case of mistaken identity or a potential scam, please ask your father-in-law to check with his bank and start a dispute for the transaction immediately (they can do this for charges that are fraudulent). Additionally, he should change his bank detail passwords for extra security.
Asked Apr 16, 2024 3:45 PM

Help me with my OfferUp customer service issue

General Information

What Is OfferUp?

OfferUp is a mobile-only marketplace allowing users to buy and purchase items they like. Buyers can scroll through images of items...

App Support

Is OfferUp Currently Down?

If you are wondering if OfferUp is currently down, the answer is no. The C2C marketplace is up and running, and you can continue to...

What Do I Do If My OfferUp App Is Not Working?

The issues you may face on your OfferUp app vary in degree and type.Keep reading for some helpful tips on how to get help.


Is OfferUp Free or Do They Charge a Fee?

OfferUp is a free, mobile-only platform that allows users to buy and sell items directly with each other. The main benefits of using...

Account Management

How Do I Create an OfferUp Account?

This article explains how to set up an OfferUp account. On the Home Page, click the link in the upper-right hand that says "Sign Up"....

How Do I Delete an OfferUp Account?

In this article, we are going to present all of the necessary steps to you that will allow you to delete your OfferUp account effectively...

Is It Possible to Deactivate My OfferUp Account?

This article will help you deactivate your OfferUp account. After you have successfully logged in to your OfferUp account, scroll down...

How Do I Recover My OfferUp Account?

Whether your OfferUp account is hacked or deactivated, it is possible to recover it with these helpful tips.

Reporting and Safety

How Do I Report a User on OfferUp?

OfferUp is an online platform that gives users a way to buy and sell items in their local area. All users must follow the OfferUp posting...

What Are the Safety Precautions I Should Take When Meeting a Seller on OfferUp?

When meeting a seller on OfferUp, it is important to prioritize your safety. Here are some key precautions to take: 1. Choose a public location: Always meet in a well-populated and well-lit area, preferably during daylight hours. Select a location like a coffee shop or shopping mall where you feel secure. 2. Bring a friend: Consider taking a companion along, as there is safety in numbers. Having someone with you can discourage any potential fraud or scams. 3. Inspect the item thoroughly: Examine the item carefully before completing the transaction. Ensure it matches the description and is in the expected condition. 4. Trust your instincts: If something feels off or suspicious about the seller or the transaction, trust your gut. You can always choose to walk away. 5. Inform a trusted person: Share the details of your meeting with a family member or a friend. Let them know the time, location, and any other relevant information for your safety. Remember, your safety is paramount. If a situation seems uncomfortable, feel free to decline the meeting or report any concerns to OfferUp for further assistance....


How Do I Get a Refund on OfferUp?

If you bought something through the platform and you don't get what you expected, you can initiate the refund process to ensure that...

How Do I Get My Money from OfferUp?

If you are unable to get your money from OfferUp after a purchase, you should contact the customer support team with these helpful...

What Are the Accepted Payment Methods on OfferUp?

OfferUp accepts various payment methods to make transactions convenient and secure for its users. The accepted payment methods include...


What Do I Do If I Cannot Send Message to Seller on OfferUp?

Being unable to send messages to sellers on OfferUp can be a huge inconvenience. Read these tips for assistance.

Password Management

How Do I Reset My OfferUp Password?

This guide was designed to assist you with resetting your OfferUp password so that you can successfully log back into your account....

International Transactions

Can I Buy and Sell Internationally on OfferUp?

No, currently OfferUp only supports local buying and selling within the United States. Buying and selling internationally is not possible...

Price Negotiation

Can I Negotiate the Price with a Seller on OfferUp?

Yes, you can negotiate the price with a seller on OfferUp. OfferUp is designed to facilitate communication between buyers and sellers,...
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