I tried using my gift card on line and it wasn't accepted. I used it in a store in Alab...

GetHuman3944064's Contact customer support issue with Nordstrom from November 2019

Help with my Nordstrom issue
The issue in GetHuman3944064's own words
I tried using my gift card on line and it wasn't accepted. I used it in a store in Alabama last year and had no problem. I have a balance and would like to purchase two pairs of Daniel Green bedroom sleepers.

GetHuman3944064 did not yet indicate what Nordstrom should do to make this right.

How GetHuman3944064 fixed the problem
I called Nordstrom's Customer Service on November **th and was able to place my order using my gift card. I was told that it had to have been a computer glitch in ordering on line with the gift card because there was indeed a substantial amount left on my gift card. The person that helped me was very friendly and professional and I was totally satisfied when I hung up. I was notified the very next day, November **th, that my order had been shipped.
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Contact customer support issue
Reported by GetHuman3944064
Nov 15th, 2019 - a year ago
GetHuman3944064 shared how to fix
Seen by 6 customers so far
Similar issue to 267 others
0 customers following this
Items needed
Account name
Account email
Account phone number
Order number
Shipping address


GetHuman3944064 started working on this issue
Nov 15th, 2019 8:25pm
GetHuman3944064 confirmed the issue is fixed. Hooray!
Nov 16th, 2019 8:40pm

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