OK, I HAVE THE SAMSUNG GALAXY J-* PRIME WHICH IN MARCH I HAD THE SAME PHONE THAT I PURC...

GetHuman836062's customer service issue with Metro PCS from June 2018

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The issue in GetHuman836062's own words
OK, I HAVE THE SAMSUNG GALAXY J-* PRIME WHICH IN MARCH I HAD THE SAME PHONE THAT I PURCHASED AND I HAD TO TAKE IT BACK ON JUNE *TH OF THIS YEAR AND SWAP IT OUT AND BECAUSE IT WAS PAST ** DAYS I HAD TO BUY ANOTHER PHONE THEY GAVE ME THE EXACT SAME PHONE I MADE $** FOR THIS ONE AND THE OTHER ONE AND THE OTHER ONE THE SCREEN WON'T COME ON IT KEPT SHUTTING OFF AND ON I COULDN'T GET IT TO CHARGE OR ANYTHING SO I SWAPPED AND GOT THIS ONE ON JUNE *TH I'VE BEEN TO THE OFFICE HERE IN INDIANAPOLIS THREE DIFFERENT TIMES THE GUYS THAT WORK THERE ARE THEY GOING TO DO IS TOUCH MY PHONE TURN OFF TURN ON ALWAYS FIX NO IT'S NOT I'M TRY TO GET UP THERE TO THE MANAGER JUANITA ON KENTUCKY AND HOLT ROAD HERE IN INDIANAPOLIS I DON'T HAVE A TRANSPORTATION I AM DISABLED I HAVE READING PROBLEMS I HAVE A BREATHING MACHINE BREATHING TREATMENTS AND I NEED A PHONE THIS PHONE IS DOING THE EXACT SAME THING AS OTHER ONE IT'LL SHUT OFF WHEN I'M TALKING I MISS ALL MY VERY IMPORTANT CALLS CUZ IT WON'T RING IN MY SCREEN OR GO OFF SOMEBODY TRY TO CALL ME MY SCREEN WON'T COME BACK ON I HAD TO KEEP TAKING MY BATTERY OFF TO A NEW PHONE DIFFERENT PHONE BECAUSE I NEED MY PHONE FOR MY MEDICAL CARE AND FOR I HAVE THIS PHONE REGISTERED TO MEDICAL ALERT AND THEY CALL AND THEY CAN'T GET A HOLD OF ME THEY COME OUT HERE SO GIVE ME A CALL AT THREE ONE SEVEN ***-****. I TALKED TO HIM YESTERDAY OR WILL THEY CAN'T SEND ME A NEW PHONE WHY CAN'T YOU IF THE PHONE WOULD BEEN STOLEN YOU SEND ME ANOTHER ONE I'VE BEEN WITH YOU GUYS FOR * YEARS AND MATTER OF FACT THIS IS THE THIRD PHONE I BOUGHT HAVE HAS IT CHANGED SINCE NOVEMBER OF **** EITHER I GET A NEW PHONE I GET CREDIT FOR THESE TWO MONTHS I'VE PAID $** THIS MONTH FOR MY PHONE $** LAST MONTH FOR MY PHONE $** FOR A NEW PHONE THAT'S STILL THE SAME S*** AS THE OTHER PHONE AND I WANT TO BE CREDITED FOR EVERYTHING OR I'M GOING TO SAY HECK WITH YOU GUYS AND GO ELSEWHERE OR WHATEVER I WANT A NEW PHONE ASAP THANK YOU AND HAVE A GOOD DAY
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Metro PCS

Customer service issue
Reported by GetHuman836062
Jun 30th, 2018 - a yr ago
I have an issue with Metro PCS too
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