Metro PCS Customer Service Issues

I made a payment of $30 on May 29th. Now, I'm being asked to pay another $30 on June 9th! This is unacceptable! If I have to pay this much for less than two weeks, I will switch to a different company. I am extremely disappointed. When I first paid, it was placed on the wrong account. I had to speak with three people on the phone and chat with four individuals, totaling at least 6 hours to resolve a mistake that was made by your company. Please rectify this issue before the 9th of this month, or you will lose me and others as customers. I have never encountered such problems with other companies before. Thank you, Kristi K.

I have less than 30 hours to address this issue with MetroPCS. I am extremely frustrated with the lack of communication and problem resolution. I expected to receive a text with a code to access my account, but have not received anything. My phone is still not working properly, and none of the companies seem to understand my concerns. I urge you to call me personally in a timely and respectful manner at [redacted] before I pursue legal action. I am disappointed in MetroPCS, Boost Mobile, T-Mobile, and Apple iPhone SE.

I purchased an LG Aristo from Metro PCS on 12-22-[redacted], with the phone number [redacted]. It was activated the same day. Prior to the May 22 due date, I contacted customer service to unlock my phone. Despite attempting the unlock device app as advised, I received an error stating the server did not recognize my device. The error suggested the phone may have been rooted, which I did not do. Despite visiting a dealer and multiple follow-ups with customer service, the issue persists. Despite promises of follow-up emails, tech support has yet to contact me, including claims of a phone call while my service was suspended. I have reset the phone to no avail and intend to escalate this issue if not resolved promptly.

I am struggling to understand how to pay my bill or upgrade my phone without encountering issues. The increase in the phone cost from $59 to $70 was unexpected, especially after being a loyal customer for 8 years. The confusion around the availability of the LG Aristo phone and its replacement has been frustrating. When my original phone was no longer supported after 1.5 years, the lack of prior notice was disappointing. After spending $[redacted] on a new phone and bill payment, I hope it won't be discontinued soon. I find it concerning that paying in person affected my phone's eligibility for service, unlike paying electronically for the past 8 years. It seems like the company's policy could use some improvement.

I need assistance with a payment issue with Metro. My name is L. Green, and my phone number is [redacted]. My payment is due on 6/12, but on 6/9, I was notified by text that it didn't go through. When I called, Jack (ID#[redacted]) offered to change my payment date to 6/29 for a $19.00 fee. After refusing, he agreed to waive the fee. However, shortly after, I received another text saying I owe $19.00 on 6/9 and the regular payment on 6/29. This discrepancy is unacceptable, and I will not tolerate dishonesty. I want the issue resolved as promised or I will consider switching providers. I expect my conversation with Jack, including the confirmation number for waiving the fee, to be reviewed.

I am Lois Green, and my phone number is [redacted]. My payment was due on 6/12, but Metro sent me a text on 6/9 stating it hadn't gone through, even though it wasn't due until 6/12. I called Metro and spoke with Jack ID#[redacted], asking to move the payment date to 6/29. Initially, Jack mentioned a $19.00 charge for changing the due date, which I objected to. He then agreed to waive the fee, and I provided my debit card information for the payment on 6/29. Moments later, I received another text demanding the $19.00 payment on 6/9 along with the regular payment on 6/29. This sudden change in information after assurance is dishonest and unethical. I find this behavior unacceptable, and if not resolved, I will consider switching to another cell phone provider. I insist on honesty, and my conversation with Jack, where he confirmed waiving the fee, should be retrievable. I prefer not to receive text messages in the future.

I paid for my phone on the 4th this month, expecting it to be activated on the 6th of June. I was unaware that I needed to renew my service last month, as I was incarcerated during that time and did not use it. After being released on the 3rd of June, I made the payment on the 4th, assuming I would regain service on my due date, the 6th. Without any services now, I feel like I wasted $50. My receipt confirmation number is [redacted]06, and the account in question is [redacted]36.

After factory resetting my phone, the available storage dropped from 64 gigs to 23 gigs. I'm confused as to why this happened. Additionally, despite being assured I'd have data in my new location after paying my bill on May 29th, I arrived to find no data service. I was promised access to a sister company's towers in the area, but when I contacted customer service, they denied any knowledge of it. Requested a refund but was informed it's not possible due to being on a month-to-month plan. Can anyone provide insight or assistance with these issues?

Hello, I am currently in Puerto Rico and encountered an issue with the Metro app. I unintentionally made a payment four times, totaling $[redacted]. However, I only intended to pay $35 once. The bank has informed me that the pending transactions can still be cancelled. Unfortunately, due to my location, I am unable to call customer service to rectify this. I kindly request that three of the payments be cancelled, leaving only one payment of $35 processed. It's imperative to receive an email confirmation once this matter is resolved. Thank you for your assistance. Best regards, A. A. [redacted]

Hello, Tech Support team! I need help with an issue I experienced at the Metro PCS store in Baton Rouge, LA. I requested to have one of my three phones disconnected and an internet hotspot device turned off. However, after leaving the store, I received multiple incorrect text messages about owed amounts and then had my phones shut off prematurely. When I returned, I was told a mistake was made but it was corrected. Unfortunately, the next day, my phones were shut off again, even though my bill wasn't due until the 17th of June. I tried calling customer service but couldn't reach a person. I am requesting to have my two phones #[redacted] and #[redacted] restored to their previous unlimited plans at $40/month each for a total of $80/month. I made an early payment on 6/13/[redacted] of $90 and now I'm being told I owe $[redacted] by the 17th. Please rectify this situation and ensure my service and plan are restored correctly. I have been a loyal customer and expect better service. Thank you.

My mother, J. Baatz, suffered a stroke in late April, necessitating a visit to a local Metro PCS store near St. Joseph Hospital in Tampa. Due to her inability to use her phone, I had her phone, previously under the number [redacted], wiped and reassigned the number [redacted]. However, during this process, her name was mistakenly removed as the primary account holder, with myself managing the account and paying the bills at [redacted]. I provided her former phone, number [redacted], to my girlfriend. Unfortunately, the store clerk unintentionally removed my mother's name from the account and added my girlfriend's name instead. As my relationship with my girlfriend has ended, I urgently need her name removed from the account, as I do not plan to cover her service charges. I am willing to take necessary steps to correct this error promptly to avoid any further issues, or else I may have to discontinue your service.

Hello, I am writing to seek assistance regarding my Metro PCS phone bill. Despite the extensions granted to me, I am struggling to come up with the funds. It is crucial for our phones to remain active as my husband is scheduled for open heart surgery, leaving us in financial strain. Maintaining communication is vital during this time, especially with upcoming medical appointments. I kindly request a further extension or any alternative solution to keep our services uninterrupted. Your support so far has been greatly valued, and I would be immensely grateful for any help you can provide. Thank you, Christina

I recently left Store [redacted] and experienced extremely poor and condescending customer service from the store manager. When I encountered issues with a 64GB SD card purchased at the store, I went to another location for help, only to realize they had not reinserted the card into my phone. Despite contacting the original store and explaining the situation, the manager was unhelpful and dismissive. She refused a refund, claiming I might be lying, and did not offer any resolution. I expressed concerns about potential phone corruption due to the SD card size, but she was unresponsive and walked away while I was still talking. The lack of empathy and professionalism shown by the store's management is deeply disappointing.

We switched from Verizon to Metro PCS on June 14 and received 2 Samsung Galaxy J7 phones, cases, and screen protectors from our local store where Tallen was our helpful agent. We were informed we could return the phones within 7 days if they had less than 1 hour of talk time each. Despite using the Wifi calling feature as encouraged, we noticed the phones lacked a notification light for missed calls or texts. After researching and consulting Tallen at the West Olympia, WA store, we couldn't find a solution. Wanting to exchange the phones due to this issue, we were surprised to find over 20 or 25 hours of talk time on each phone, likely due to Wifi calling. Despite our minimal actual talk time, we were told we couldn't exchange them. We were disappointed by the lack of information regarding Wifi calling adding to the talk time. We hope Metro PCS addresses this concern promptly.

I have been a loyal MetroPCS customer for over a decade. Being a senior on a fixed income can make it tough to afford my current plan and upgrade my phone. While MetroPCS offers deals to new customers, it would be wonderful to receive some appreciation as a long-time customer. I am currently on the lower-level plan and struggle with data limitations as I explore online options more. I'm hopeful that MetroPCS could show gratitude for my years of loyalty with a small gesture or gift. Please reach out to me via email or phone. My name is Lynne H., and my MetroPCS number is [redacted]. Thank you for your time and consideration.

I recently purchased a phone under my husband's name at your store and encountered some issues with the case provided. The employee charged me for a package deal with a speaker, screensaver protector, and a case. After leaving the store, the case failed, causing damage to the phone due to my wrist condition. When I returned to address the problem, the manager was unhelpful and only offered a partial refund for the faulty case. Despite the excellent service from the salesperson, I was left dissatisfied. The manager provided no solution and simply handed me a piece of paper with a phone number for future reference. I am disappointed with the lack of assistance and plan on seeking resolution elsewhere if this matter is not addressed promptly. Please contact me at [redacted] to discuss this issue further. Thank you.

I visited the Metro store on Lee to pay my friend's phone bill. There was an offer of four phones for $[redacted], and I planned to switch my Boost Mobile phones to Metro for the free phones. The store employee inquired about the bill I was paying, which belonged to my mother-in-law and a friend. I clarified I was switching to Metro for the free phones. Despite being in a rush, the employee offered to have the phones ready for me when I returned in an hour. However, upon returning, I discovered the phones I received were not the ones I wanted. One phone had a recent number that resulted in debt collectors calling. The employee wanted to charge me $40 to change the number. When I requested to return the phones, I was informed there would be a $30 fee per phone. I ended up paying $[redacted] and now face an additional $65 charge. I've been struggling to reach someone to address this issue, feeling frustrated with Metro's service and considering switching providers despite having five phones with them.

My father, H.E. Zlotnik, has been a customer of Metro PCS for many years. Unfortunately, his phone ([redacted]) stopped working last Saturday when he was admitted to the hospital. As his son and the Power of Attorney holder for him, I am trying to replace his phone on his behalf. However, Metro PCS stated they cannot assist without verifying his forgotten high-security passcode. We are unsure how to proceed without this information. He is currently without a phone during his hospital stay and upcoming time in a rehab facility.

I have encountered issues with my billing after purchasing four phones for a hundred dollars from Metro. Despite being charged $[redacted] initially for three phones, I was later requested to pay an extra $65 to activate the fourth phone. Moreover, there was a confusion in the phone selection process as I received phones different from what I wanted for someone else. Upon returning to the store to exchange them, I was informed of a $90 return fee and advised to contact corporate if unsatisfied. Despite my attempts to resolve the matter through calls, I feel frustrated and overcharged. I hope Metro will address this matter promptly as it has led me to consider returning to Boost.

Subject: Commendation for Exceptional Service I am reaching out to share my positive experience with manager Santos V. at the Keystone Avenue location in Reno, Nevada. Although I am not a MetroPCS customer, I called on behalf of a friend dealing with phone issues following the loss of her boyfriend. Santos went above and beyond to assist her when we visited later that day. His compassion and dedication were truly remarkable. I witnessed Santos help not only my friend but numerous other customers in a courteous and personalized manner. His extraordinary level of service was a rarity in today's business world. Despite the challenges, he remained patient, kind, and attentive to everyone's needs, making each customer feel valued and respected. I wholeheartedly believe that Santos should serve as a role model for all employees. I am genuinely impressed by Santos V. and grateful for the outstanding service he provides. Your company is fortunate to have such a dedicated and caring individual on the team. Warm regards, Cathie B. Office Assistant II Washoe County Department of Human Services Child Protective Services