MailChimp - I need to talk to a customer support person ASAP but I don't have access to...

GetHuman5757936's Technical support issue with MailChimp from February 2021

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The issue in GetHuman5757936's own words
MailChimp - I need to talk to a customer support person ASAP but I don't have access to a paid account and I need to send out a campaign today. I tried sending them an email to their support account but it refused me, linking me to their payment options. Basic customer support should be afforded to all customers, not just the premium ones! I am having issues with their merge tags - no matter what I do or how many articles I read, I cannot get one of them to work properly and there are no online resources for this particular issue.

GetHuman5757936 did not yet indicate what MailChimp should do to make this right.

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MailChimp

Technical support issue
Reported by GetHuman5757936
Feb 17th, 2021 - 2 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 677 others
0 customers following this
Items needed
Account username
Email address on the account
Password on the account

Timeline

GetHuman5757936 started working on this issue
Feb 17th 4:22pm

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