I can't send my newsletter. It says I need to upgrade my account. I did. I paid. Your s...

GetHuman1685907's customer service issue with MailChimp from December 2018

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The issue in GetHuman1685907's own words
I can't send my newsletter. It says I need to upgrade my account. I did. I paid. Your system says my credit card was declined. My credit card issuing bank says it went through. I can't use your tech support because I don't have a paid account. When I try to re-enter my credit card info or pay by Paypal your system tells me I already paid. It simultaneously tells me that my credit card was declined. Now I am totally locked out.
GetHuman1685907 did not yet indicate what MailChimp should do to make this right.
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MailChimp

Customer service issue
Reported by GetHuman1685907
Dec 4th, 2018 - 2 mons ago
I have an issue with MailChimp too
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Seen by 4 customers so far
Similar issue to 1060 others
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Timeline
GetHuman1685907 started working on this issue
Dec 4th, 2018 6:46am