I was charged for a ride I did not take.

GetHuman-drjudith's customer service issue with Lyft from November 2018

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The issue in GetHuman-drjudith's own words
I was trying to get from the airport to my hotel! ... I was charged for a ride I did not take at the San Francisco Airport. I requested the ride* then a payment screen came up and would not allow me to exit until I paid for a ride I never took!**I want to be reimbursed for this charge.**I entered another driver request* that person showed up, did a great job with the ride. The second time I was charged for a ride I actually took!
I couldn't exit the screen or go backwards without paying the fee.
Reimburse the charge at *:** p.m. at SFO (San Francisco Airport).
I've been using Lyft for years. I've never had a problem before.
I tried calling someone. You have NO WAY to reach a human being, which really *****. I don't trust that a real, live human being will be reading and responding to this request. I prefer to talk with real people, in real time, so I know that the issue has been taken care of.**You have a checked green box that says "FIXED." That is WRONG. This issue has NOT been fixed.**My last resort will be to contact my credit card company and have the charge reversed.
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Lyft

Lyft shared ride
Customer service issue
Reported by GetHuman-drjudith
Nov 11th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 29174 others
0 customers following this
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Timeline

GetHuman-drjudith started working on this issue
Nov 11th, 2018 5:47am
GetHuman-drjudith indicated the issue is not fixed yet.
Nov 11th, 2018 5:47am

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