Last night I ordered a ride from airport which I do weekly for about $**. The app showe...

GetHuman1320110's customer service issue with Lyft from October 2018

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The issue in GetHuman1320110's own words
Last night I ordered a ride from airport which I do weekly for about $**. The app showed driver was ** min away on GPS map but notices said driver was waiting. He didn't arrive for ** min despite notice saying he was at location. I was charged $** or so for the ride which seems due to the duration of time Lyft believes driver was engaged despite him not actually arriving until ** min after ordered. Would like adjustment of fare to reflect actual drive time.
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Lyft

Customer service issue
Reported by GetHuman1320110
Oct 11th, 2018 - a mon ago
I have an issue with Lyft too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1320110 started working on this issue
Oct 11th 5:19pm