Hi I booked my first Lyft from Courtyard Marriott downtown Nashville on ** September at...

GetHuman-cemckay's customer service issue with Lyft from September 2018

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The issue in GetHuman-cemckay's own words
Hi I booked my first Lyft from Courtyard Marriott downtown Nashville on ** September at *.**. This was booked in advance. I had a text to say Trevor was our driver in a Black Ford. My party is myself and two disabled passengers. We got in the car. There was no reason to think it wasn’t Trevor. We had just got going when I had a phone call from a Trevor. He was behind the other car. He kindly cancelled the Lyft. The mystery is the driver then admitted he was Uber. We gave him a *$ tip but he wasn’t paid. Trevor suggested I email you. The other driver had intimated he was our driver. I have apologised to Trevor but do not want to be charged for this.
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Customer service issue
Reported by GetHuman-cemckay
Sep 28th, 2018 - 2 mons ago
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GetHuman-cemckay started working on this issue
Sep 28th 5:23am