I rode with Sheila yesterday and got a notice that payment did not go through. I need...

GetHuman-pamtexx's customer service issue with Lyft from August 2018

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The issue in GetHuman-pamtexx's own words
I rode with Sheila yesterday and got a notice that payment did not go through. I need to update my credit card info. She was very nice and I certainly don't want her to not get paid. I tried to log into my Lyft account and update payment information, but can't find where to update the info.** $**.** Balance Due*We were unable to charge your American Express ***** for your last ride. To continue using Lyft, please update your payment information in the app to settle your balance.
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Customer service issue
Reported by GetHuman-pamtexx
Aug 27th, 2018 - 3 mons ago
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GetHuman-pamtexx started working on this issue
Aug 27th 10:28pm