good afternoon*perhaps there was a problem with the software.on * au.** there were two...

GetHuman-mrmjones's customer service issue with Lyft from August 2018

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The issue in GetHuman-mrmjones's own words
good afternoon*perhaps there was a problem with the software.on * au.** there were two additional charges that we did not approve. for some reason or another,the system mixed up the pick up location with the drop off location. we tried to correct the problem but with the new software update on the phone. we were unable to correct the problem,*we notified the drivers but they were unable to help.*please dont charge us for this malfunction. instead we would like a credit for our inconvience *and for our ride being ** minutes late getting to our location*thank you in advance for your consideration*mj
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Customer service issue
Reported by GetHuman-mrmjones
Aug 11th, 2018 - 7 mons ago
I have an issue with Lyft too
Seen by 3 customers so far
Similar issue to 15305 others
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GetHuman-mrmjones started working on this issue
Aug 11th, 2018 7:58pm
GetHuman-mrmjones indicated the issue is not fixed yet.
Aug 12th, 2018 10:49pm