Drivers tell me my name does not appear when I request a ride. How do I get my first n...

GetHuman-pkellogg's customer service issue with Lyft from July 2018

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The issue in GetHuman-pkellogg's own words
Leave a message for customer support ... Drivers tell me my name does not appear when I request a ride. How do I get my first name listed so they can see it on their screen? I live in a gated community and they never know who to ask for at the security gate. I am not on facebook and don't want to join it.
The contact website does not work and so I can't leave my message
I want my profile to list my first name so drivers know who they are picking up
I have an issue with Lyft too
How GetHuman-pkellogg fixed the problem
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Customer service issue
Reported by GetHuman-pkellogg
Jul 28th, 2018 - 10 mons ago
I have an issue with Lyft too
Fixed
Seen by 4 customers so far
Similar issue to 13094 others
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Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman-pkellogg started working on this issue
Jul 28th, 2018 2:27pm
GetHuman-pkellogg indicated the issue is not fixed yet.
Jul 28th, 2018 2:43pm
GetHuman-pkellogg indicated the issue is not fixed yet.
Jul 28th, 2018 10:07pm
GetHuman-pkellogg indicated the issue is not fixed yet.
Jul 29th, 2018 4:18pm