I was charged for a ride I did not take and there wasn’t supposed to be a cancel fee either.

GetHuman757314's customer service issue with Lyft from June 2018

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Help with my Lyft issue
Before contacting them, items GetHuman757314 may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman757314's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman757314 will want to follow the link below to head to their help center. We will check on GetHuman757314 later to make sure it's all set or try to help escalate.
Lyft Help Center
The issue and preferred resolution, in GetHuman757314's own words:
The problem I ran into: I was charged for a ride I did not take and there wasn’t supposed to be a cancel fee either.
I trust that Lyft will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman757314
Jun 6th, 2018 - 13d ago
I have an issue with Lyft too
Not resolved
Seen by 2 customers so far
Similar issue to 356 others
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Timeline
GetHuman757314 started working on this issue
Jun 6th 7:29pm