It keeps saying my account is locked

GetHuman-cheri_bl's customer service issue with Lyft from June 2018

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Help with my Lyft issue
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Account holder name, Email address on account, Phone number on account, and Date of birth
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To change your account information just log into your Optimum account and you can see all your information there.
The issue and preferred resolution, in GetHuman-cheri_bl's own words:
The problem I ran into: It keeps saying my account is locked
I trust that Lyft will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-cheri_bl
Jun 5th, 2018 - 2 mons ago
I have an issue with Lyft too
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Seen by 1 customer so far
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GetHuman-cheri_bl started working on this issue
Jun 5th 2:14am