My name is Roderick Jenifer and on *.**.** @ approximately **:**am EST, I was billed f...

GetHuman-sirjenr's customer service issue with Lyft from May 2018

Help with my Lyft issue
The issue in GetHuman-sirjenr's own words
My name is Roderick Jenifer and on *.**.** @ approximately **:**am EST, I was billed for a fare($**.**) I cancelled, and it registered cancelled on my phone @ *** block of Walker Ave. I noticed at this time, some different destination, was popping on my phone , signaling $**.**, then it signaled that driver is on way, in which I cancelled the trip.*After I cancelled, I summoned for a Lyft driver @ same location to ** Wade Ave, for $*.**. , driver came, went to my destination, almost * hours later and see $**.** pending in my checking account. Am outraged! *Could you please rectify the situation.
GetHuman-sirjenr did not yet indicate what Lyft should do to make this right.
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How GetHuman-sirjenr fixed the problem
I sent an initial letter, then a follow-up letter
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Lyft

Customer service issue
Reported by GetHuman-sirjenr
May 23rd, 2018 - 6 mons ago
I have an issue with Lyft too
Fixed
Seen by 6 customers so far
Similar issue to 644 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman-sirjenr started working on this issue
May 23rd 12:09am
GetHuman-sirjenr indicated the issue is not fixed yet.
May 23rd 4:19pm
GetHuman-sirjenr indicated the issue is not fixed yet.
May 24th 1:14am
GetHuman-sirjenr confirmed the issue is fixed. Hooray!
May 26th 5:16pm