I was charged for a ride that I never took. I set the app off and there wasn't a driver...

GetHuman-bmysteri's customer service issue with Lyft from May 2018

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The issue in GetHuman-bmysteri's own words
I was charged for a ride that I never took. I set the app off and there wasn't a driver on my side of the state but when I canceled it still charged me the ** dollars and change for the ride anyways. I called my bank and was told if you guys promise to not take the money then they can delete it on their end. I'd also like a ** dollar credit for you guys taking my money when I didn't use you're service and a driver didn't even pick up my ride and was not headed to me. If this is not done I will contact the better business bureau and file a formal complaint against you.
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Customer service issue
Reported by GetHuman-bmysteri
May 22nd, 2018 - 6 mons ago
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GetHuman-bmysteri started working on this issue
May 22nd 11:23am