this is not resolved I have not received anything from Lyft for this horrible service. Not even a comment I am happy to tip the drivers, but would like at the very least the fares refunded for both rides which wasted a lot of my time and caused me a lot of hassle. The * completely ridiculous and unnecessary wait times were rides totaling $**.** as I said at the vey least being refunded this for my inconvenience would be appreciated. I would also like to know how to prevent Lyft from changing my drivers after I have committed and*or committing a driver who still has a passenger and therefor saying it will be a specific amount of time and then it is significantly longer and even saying * min for arrival and next thing it's over **min again. My account is ***-***-****. @ bkstryer@YAHOO.COM and you will see it has not been used since the *nd ride I was so inconvenienced by. Again the driver's who arrived were all great--this is Lyft's issue of not thinking about the client only their convenience. Thank you
GetHuman-bkstryer's customer service issue with Lyft from May 2018
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The issue in GetHuman-bkstryer's own words
be financially compensated for their poor service, misleading information and allocating drivers without regard for their client's time. ... The last * times I used Lyft in LA it was AWFUL and a huge waste of my time and I have not used it since because it was a major inconvenience. On Thursday, May *th I had a flight to catch and purposely did not use line since It was time sensitive. they sent a driver, I think Brian, but given what happened I do not have the license plate and was unable to go back and get the information. So I called the Lyft and confirmed my pick up and had an ETA for the airport at *:**pm. I watched the car on the map MISS the turn to my street and immediately called and let the driver know that he missed the turn--he said yes my gps is not working right I will be there in a minute (he literally just missed the turn and if his gps is the same as the map I have it was working just fine and if not I asked do you know where you are going --he said he didn't need directions--he was .** of a mile max from my home, he never arrived and it seemed way too long ---looking at the app now I could no longer access his info or any info or use the app and then a bit concerned as no way to get a ride I looked again and now a line was coming in ** or more min--this wasn't going to work and I didn't call a line--so I spoke with that driver who cancelled for me and I still was unable to use the app then a new ride appeared--mind you I arrived at the airport ** min later than originally promised and there was absolutely no reason the first driver could not come within a timely fashion. The driver I did have was great, but the inconvenience and disrespect and disregard for my time is unacceptable by the company. Likewise, upon my return from LAX on Wednesday, May **th at *:**pm I agreed to a driver that was **min away, as it appeared that any other option would be longer and I needed to be a work--otherwise I would always take line. So ** min stayed ** min and increased and decreased VERY SLOWLY impossible for it to be such (except later I found out there was still a passenger in his car--how could Lyft say **min to pick up with a passenger in the car?) so finally after at least ** min it said * min and then the next thing I know it's back to ** or more again --I did speak with the driver and in the end waited **-** min--I could have been home with uber or a cab, but I was hostage as if I cancelled the ride perhaps it would be longer and then cancellation fee etc and this hassle of emailing you. This is totally unacceptable, unreliable, and disrespectful of your passenger's time. Again the driver I finally had was great --this is a company policy*procedure issue that is completely disrespectful to the passengers. I am sorry I have been so busy that I was unable to emaily you immediately. At the very least I would thank you in advance for refunding me for both rides, but still paying the drivers who did arrive as they were great and this is not their issue. I say at the very least as both rides also cost me scheduled paid work time that I had to cancel and lost income myself due to the way you choose to designate and distribute your drivers. I have not used Lyft since and deleted it from my daughter's credit card that I am financially responsible for. Please understand that people's time is valuable and needs to be respected. I am fine if you say you don't have anyone for a specific amount of time, but not when you clearly change things and do not show any respect for your client's time and only consider what's good for your own convenience. Please also take responsibility for driver's accepting rides and seemingly being on their way and then the driver cancelling because they want the * dollar cancellation fee and a different fare ride--my understanding is that this is an issue with Lyft and likely what messed up my time on May **th. Similarly to give a pick up eta using a driver still en route to a passenger's destination is likely efficient for you, but unfair to the waiting passenger as it is likely your eta will be shorter than expected.**Thank you in advance for your time, consideration and prompt attention to this matte.**Barri****-***-****
I wrote this above -and my understanding is that they are allocating driver's BEFORE the pervious passengers are dropped off so they really are not aware of how long it will be --likewise when a driver is .* of a mile away and misses the turn and is told and says he will be there (*min max) to then WIPE HIM FROM THE ROUTE and offer a new driver in ** min a line driver and have the customer then need to call and get yet another non line driver this is completely unacceptable and caused me to need to cancel a conference amongst other issues
at the very least refund the * rides $**.**, and allow me to tip the drivers
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