Someone illegally used our credit car number twice on May * in San Francisco. Don't kn...

GetHuman672590's customer service issue with Lyft from May 2018

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The issue in GetHuman672590's own words
Someone illegally used our credit car number twice on May * in San Francisco. Don't know how this individual got our number since our cards were in our possession. The credit card has since been cancelled and our bank is doing a fraud investigation. I would like to know what the driver's procedure is to secure*verify that the person he is driving is also the same person with the credit card. This really ticked me off. Doubt that I would ever use Lyft since this occurred.
GetHuman672590 did not yet indicate what Lyft should do to make this right.
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Lyft

Customer service issue
Reported by GetHuman672590
May 10th, 2018 - a yr ago
I have an issue with Lyft too
Not resolved
Seen by 7 customers so far
Similar issue to 576 others
0 customers following this
Items needed
Account holder name
Email address on account
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Date of birth
Timeline
GetHuman672590 started working on this issue
May 10th, 2018 4:02pm
GetHuman672590 indicated the issue is not fixed yet.
May 10th, 2018 6:44pm
GetHuman672590 indicated the issue is not fixed yet.
May 10th, 2018 6:44pm
GetHuman672590 indicated the issue is not fixed yet.
May 10th, 2018 7:44pm
GetHuman672590 indicated the issue is not fixed yet.
May 10th, 2018 7:46pm
GetHuman672590 indicated the issue is not fixed yet.
May 12th, 2018 10:48pm