Dear Kohl's,**This is regarding order *: **********.**I ordered two pieces of luggage...
GetHuman3800970's Cancel an Order issue with Kohls.com from October 2019
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Before contacting them, items GetHuman3800970 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
Top Tip from another customer
If you are looking to change an order you should not wait and should call in. If the order has already shipped then you will need to wait for it to be delivered and call in.
The issue in GetHuman3800970's own words
Dear Kohl's,**This is regarding order *: **********.**I ordered two pieces of luggage* for the Samsonite one, I accidentally selected the wrong color (I chose "Electric Blue" but actually wanted "Plum"). I know that I typically have ** minutes to cancel and reorder. However, the website isn't giving me this option and your chat*phone service is not available (they're closed) to help me out with this.**Since the chat*phone people are unavailable, would you be able to assist in changing the color OR helping me reorder the luggage at the same price so that I can return the "Lightning Blue" one in store? **Thank you,*Fariba**P.S. you can see that this email is being sent within ** minutes of the order, just so you can confirm that the change in color was desired within the **-minute modification*cancellation window.
GetHuman3800970 did not yet indicate what Kohls.com should do to make this right.
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