On the website, it appeared as if you are offering **% if you are using your Kohl’s car...

GetHuman-maywendy's complaint issue with Kohls.com from May 2019

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The issue in GetHuman-maywendy's own words
On the website, it appeared as if you are offering **% if you are using your Kohl’s card. I went to the store today and asked for the **%. I was told I would have to pull up the coupon on the app. I got out of line, and ended up having to reset my password. When I finally got the app to load, I went to “my wallet” as directed by the manager. There was nothing there. I went back to the site and saw that you have to have the mailer in hand. I have a Kohl’s card but haven’t received a flyer. So, I used the **% coupon on my Kohl’s cash. I found this all quite frustrating and time consuming. The website didn’t make this whole process clear at all and the store personnel didn’t know enough to help me. In the past, Kohl’s has always been great and would look up codes for you, etc. I realize the cashier couldn’t override the manager. I’ve never had the manager not help out before. Quite frustrating and not the customer service I’ve come to expect. I didn’t end up using my Kohl’s card as there was zero benefit for me to do so. Store ****. Summerville, South Carolina. ID ***-****-****-****-****-****-****. The Kohl’s Cash I used was ***************. Wendy May.
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complaint issue
Reported by GetHuman-maywendy
May 9th, 2019 - 2 mons ago
I have an issue with Kohls.com too
Not resolved
Seen by 4 customers so far
Similar issue to 2201 others
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GetHuman-maywendy started working on this issue
May 9th 10:47pm