I experienced unacceptable customer service today at the Kohls store in D'Iberville, Mi...

GetHuman-dabrenel's Complaint issue with Kohls.com from April 2019

4 views | 2150 similar | 0 following
Help with my Kohls.com issue

How did GetHuman-dabrenel do it?

Waiting to hear how GetHuman-dabrenel fixed the problem to share with other customers.
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-dabrenel's own words
I experienced unacceptable customer service today at the Kohls store in D'Iberville, Mississippi. I took an online survey, but I don't feel it allowed me to fully convey how upset this "incident" left me! I was making a simple return transaction. Items were purchased on the **th of April. I had my sales receipt and expected smooth sailing. The store associate had difficulty with this transaction. She had to rescan and double check receipt and so on. She was visibly agitated. To make this short- she took her frustration out on me and was very rude. I asked for the manager, and he was a huge disappointment! I told him what had happened, and he just stared at me as if I were a fly in his soup! After I told him I was owed an apology, he said sorry that happened! I'm an older customer, and this was one of the worst shopping experiences I have ever had!

GetHuman-dabrenel did not yet indicate what Kohls.com should do to make this right.

How GetHuman-dabrenel fixed the problem

We are waiting for GetHuman-dabrenel to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kohls.com's attention and get better help faster. Tap below to get started.
Having Kohls.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dabrenel fixes it.
This email address isn't valid

Kohls.com

Complaint issue
Reported by GetHuman-dabrenel
Apr 29th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 2150 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address

Timeline

GetHuman-dabrenel started working on this issue
Apr 29th, 2019 2:02am
GetHuman-dabrenel confirmed the issue is fixed. Hooray!
Apr 30th, 2019 4:35am