Hello...hope you have patience for my complaint. Im a Canadian who loves to shop at Koh...

GetHuman2683579's Complaint issue with Kohls.com from April 2019

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The issue in GetHuman2683579's own words
Hello...hope you have patience for my complaint. Im a Canadian who loves to shop at Kohls which is over an hours drive from my country. A few months ago I was in Niagara Falls NY at your Amherst location, and purchased bedding. I used a corporate merchandise gift card valued at $**.** which was sent to me at my Canadian address. When I went to return the bedding with my receipt the customer service help didn't know how to reimburse me the gift card because it was issued by corporate office. She then calls over the store manager and she too didnt know how to issue me my refund, ** minutes later she takes all my info ( passport, drivers license and receipt) she assures me that my $**.** gift card would be sent to me by mail. Its been * months and I still have not received my corporate gift card. *I have called the store in Amherst NY (long distance for me ) several times and also have drove there to make some sense of this matter, but they keep telling me to contact head office. *I have been given the run around from both the store and your customer service help line. *I spoke to Vincent. Christen and Faisha and they were no help to me at all. My first call through they disconnected my call after I was on hold for ** minutes.*Im hoping that you are able to help me with this issue. *Im hoping to hear from you or some one who can.*Ref * ******-*******Thank you.

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Kohls.com

Complaint issue
Reported by GetHuman2683579
Apr 5th, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 2050 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address

Timeline

GetHuman2683579 started working on this issue
Apr 5th, 2019 12:35am
GetHuman2683579 indicated the issue is not fixed yet.
Apr 5th, 2019 12:36am

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