I was in the Wentzville Mo. store tonight around * pm exchanging an item, as I was leav...

GetHuman1657783's customer service issue with Kohls.com from November 2018

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The issue in GetHuman1657783's own words
I was in the Wentzville Mo. store tonight around * pm exchanging an item, as I was leaving the store, I slipped and fell in front of the cashier station. There was something wet on the floor. There were at least * cashiers on duty and other employees in the area. Not one of them asked me if I was okay or needed help or even what happened. There were two other ladies that were customers that helped me up and then was asking the cashiers to get something to put over the spill on the floor. They were ignored by the cashiers and finally another customer brought a basket over to put over the spill. One of the ladies that was helping me finally got an employee to stop and she told her to get the manager for me. The manager arrived and they got a wet floor sign to put on the floor (they did not put it over the spill), brought me a chair and she left to go find an accident report. It took her at least ** minutes to get back with the paper because she said she couldn't find it. So far I had been in the area where I fell at least ** minutes and there were no customers in the cashiers line and still not one of them asked me if I was okay or needed anything or even brought a tissue to clean up the spill, they just kept staring at me and chatting among themselves. After filling out the accident report and getting ready to leave I told the manager about the horrible service by her cashiers and other employees that just ignored me. She apologized for there lack of interest but I think if it had not been for the other customers in the store no one would have helped me. I don't think that I am hurt badly but I am going to be sore for a few days and I think I have a sprained wrist. My back was tweaked but things could have been a lot worse. When I left after about ** to ** minutes after falling, the spill was still on the floor as no one felt the need to wipe it up.*My name if you want to contact me is Geneva English and my address is *** Highway A. Hawk Point, MO. *****. My phone number is ***-***-****.
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Customer service issue
Reported by GetHuman1657783
Nov 30th, 2018 - 6 mons ago
I have an issue with Kohls.com too
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Nov 30th, 2018 1:38am