Before contacting them, items GetHuman-schweja may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
The issue in GetHuman-schweja's own words
Last week Kohl's had a Black Friday deal for the Shark Rotator Powered Lift-Away TruePet Bagless Vacuum (NV***) for $***.** with another **% off if you used "JOY" at checkout for a final price of $***.**. That evening (** November) I tried to order the vacuum and was not able, so I called customer service to see what the problem was. The lady at customer service couldn't understand me and kept typing the wrong vacuum information into the system. When she finally found it she said she couldn't order it* I even told her letter by letter what to type. When she found it, she said there some available but I had to do it on line. When I explained I couldn't do it on line she said then they are out of stock. I asked her if I could get a raincheck since there were quite a few hours left. She had no idea what a raincheck was because she started typing it looking it up - maybe she thought it was something I wanted to buy? There was no point in talking with her any further and I didn't want to insult her and ask for someone that understood English so I hung up. Then early Saturday morning I check and they were available at the regular price! Since then I have called the corporate office * times to discuss the issue and see if I can get a raincheck. On Monday I left a phone number for a call back and it was nearly * hours later, and I was at an appointment and asked if I could have them call back. They said no and I had to recall and go back in the queue* it was late in the day so I decided to do that Tuesday morning. I called Tuesday morning and left my number for a call back and never received a call back. Wednesday I called again and left my number again and again, never received a call back. Thursday (today) I called and instead of leaving a number, I left a message regarding the previous * days and asked for a returned call. Towards the end of the day and I still have not received a call. Odd - * days with messages to corporate and I can't get a call returned? I'm guessing the call back system doesn't work. I found this and decided to see if this would work.
I would like for them to issue me a raincheck to purchase the vacuum at the sale price
I have an issue with Kohls.com too
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