My first issue is that I received the wrong item. I ordered the Barbie Doll & Horse sk...

GetHuman1638944's customer service issue with from November 2018

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The issue in GetHuman1638944's own words
My first issue is that I received the wrong item. I ordered the Barbie Doll & Horse sku********** but received a Barbie Fashion closet. My receipt had the correct item but that is not what I received. My second issue is reaching someone to discuss this. I have been trying since last night and have been on hold up to ** at a time until I hung up.**My order * is ************I have also had such great service in the past that this is very disappointing. The item is a gift and it is not feasible for me to drive to one of the stores to return it.
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Customer service issue
Reported by GetHuman1638944
Nov 27th, 2018 - 9 mons ago
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GetHuman1638944 started working on this issue
Nov 27th, 2018 6:14pm