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Before contacting them, items GetHuman-vstaffor may need:
Email on Account, Password, Purchase ID, Phone Number on Account, Amount Charged, Serial number, and Order number
Top Tip from another customer
If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman-vstaffor's own words
I purchased a Kids Kindle Fire tablet for my granddaughter for Christmas. As stated in amazon's warranty terms, it had a two-year, no questions asked warranty. My granddaughter was playing with it on her balcony over the weekend and her large dog jumped on her, causing the Kindle to drop over the balcony, shattering the screen and it won't work at all. Where do I need to send it for a replacement or repair? My granddaughter is lost without her Kindle!
GetHuman-vstaffor did not yet indicate what Kindle should do to make this right.
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