I changed phones and needed to reset my account but only had my cell number registered...

GetHuman-adilaca's Recover Account issue with Instagram from August 2019

Help with my Instagram issue
The issue in GetHuman-adilaca's own words
I changed phones and needed to reset my account but only had my cell number registered on Instagram. The link to reset password never came back even though tried resetting it more than ** times. I then wanted to report the problem but needed to have an account for Instagram to be able to do that. I created another account under the same number so now it looks like I have two accounts but both are under the same number. The second account was only used to report the issue which I did few times but never heard back. Now when I enter my username that I need to reset it says that they can’t send me a link and I need to refer to helpcentre. Can you help with this or I need to keep trying and what are the chances of recovering my account?

GetHuman-adilaca did not yet indicate what Instagram should do to make this right.

How GetHuman-adilaca fixed the problem
The issue is not fixed yet, not sure why it says it is under my message
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Instagram

Recover Account issue
Reported by GetHuman-adilaca
Aug 4th, 2019 - 3 years ago
Fixed
GetHuman-adilaca shared how to fix
Seen by 4 customers so far
Similar issue to 61921 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-adilaca started working on this issue
Aug 4th, 2019 4:51am
GetHuman-adilaca confirmed the issue is fixed. Hooray!
Aug 4th, 2019 5:01am

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