Instagram Customer Service Issues

I am unable to access my Instagram account because the reset password options require me to use an email address and phone number that I no longer have access to. My current email address is [redacted] and my updated contact number is +44 [redacted], which should be linked to my Instagram profile - @nazz_atcha13. Despite following the password reset process, I keep getting redirected back to the same page that I cannot access. I have submitted the requested verification materials to Instagram, including a photo of myself holding the code they provided and a copy of my UK passport for additional identification. I kindly request that you assist in bypassing this issue from your end by updating my email and contact number to my current ones. This will allow me to regain full access to my Instagram account. I appreciate your prompt resolution of this matter. Thank you, Nazz A.

Hello, my Instagram username is chouhan_mahak, and my account has been disabled for the past 3 days. I am unable to log in with any other account as well. I received a message stating that I violated the rules, but I am not sure why this happened. I have already made efforts by providing my ID proof via email, but I have not received any response from the Instagram help center. My account is linked to the Gmail address [redacted] I would greatly appreciate it if you could look into this matter and assist me in reactivating my account. I am eager to know how long it might take to resolve this issue. Additionally, my friend is also experiencing issues logging in on my phone, receiving an error message repeatedly. I hope you can address these problems and restore access to my account. Thank you.

I'm feeling very confused. Recently, Instagram contacted me regarding concerns about my well-being, as it was where I interacted with friends. However, my account got deactivated yesterday for supposedly violating community guidelines. I can't remember my password to appeal the deactivation. I'd like my account reinstated or at least know the reason behind the deactivation, as I don't post much content. I suspect Anne Palange (username: pettysavagee/bnannie) reported me falsely. I had asked her to stop contacting me, mentioning a restraining order, and then my account was disabled. My Instagram email is [redacted] I just want to reconnect with my friends. This situation is frustrating.

My sister and I are facing issues with our Instagram accounts. We're unable to log in despite following the steps in the help center. Every time we enter the security code to verify our identities due to a suspicious login attempt, we receive an error message prompting us to try again in 3 minutes, but the problem persists. This has been ongoing since Saturday for my sister and Monday for me. We've exhausted all available troubleshooting options like account recovery, app reinstallation, and device restarts, with no success. Unfortunately, we're unable to report this problem to Instagram for assistance. We typically log in using both desktop and app devices. We are unsure if this is an Instagram-wide issue or a security breach affecting us. There haven't been any announcements from Instagram or any reports from other users in our area, Australia. Your urgent help in resolving this matter and guiding us on the next steps would be greatly appreciated.

I am writing about the issue I am facing with my Instagram account being disabled without any clear reason provided. My Instagram username was Saif Shaikh with the user ID arey_shaikh_sahab, and it had [redacted] followers and [redacted] following. I used the mobile number +[redacted]24 and the email address [redacted] for this account, which is for personal use. In addition, I also run a meme page on Instagram under the username theunfamousmemer, which is gaining popularity. I am unaware of the technical problems Instagram might be experiencing, but I kindly request the reactivation of my personal account. This account played a crucial role in the success of my meme page. It also allows me to share personal content that I cannot post on my public account, not to mention the significant amount of personal data stored there. Instagram is a platform built on trust, and incidents like these can shake users' confidence. I appeal for the prompt reactivation of my account, providing all the necessary information mentioned earlier. Thank you for your attention to this matter. Best regards, Saif Shaikh

Hello Instagram Help Service, I am writing to report a problem with our Instagram business page, @amoroccanshopforallstore. Lately, we have noticed that our content and pictures are not appearing in the hashtags we use. This issue has resulted in a loss of followers and a decrease in reaching new viewers. We can assure you that we have not used any banned or blocked hashtags and have always followed Instagram's terms and conditions. We respect the community guidelines and adhere to all instructions provided by Instagram. Please address this matter promptly as we do not want to cease using the application. We are unsure of the root cause of the problem but are eager to retain our followers. Thank you for your assistance. Warm regards

Hello GetHuman, I wanted to discuss an issue I encountered a couple of days ago on Instagram. I found myself unable to follow anyone as each time I tried to, the same message reappeared after about two hours. This situation has left me feeling quite anxious as I feared it might be a temporary ban. Despite refraining from following anyone for the past two days, the issue remains unresolved, and it is disheartening as following others is a significant aspect of my account activity. I attempted different solutions like switching to a public or business account, yet the problem persists. This is something I have never experienced in my two years on the platform. I have reached out to Instagram for assistance, but unfortunately, I have not received a response. Feeling increasingly frustrated and impatient as I have pending follow-backs, any guidance on resolving this matter would be greatly appreciated.

Hello GetHuman, a couple of days ago, I received a ban from following anyone on Instagram. Every time I checked back in about two hours, I would see the same message repeating. I initially thought it would be a temporary lock, but even after two days of not following anyone, the issue persists. Feeling frustrated, I attempted various methods to resolve this, such as making my account public and converting it to a business account, to no avail. This situation is new to me as I have had my account for four years without encountering this problem. I have reached out to Instagram for assistance but have yet to receive a response. I hope for a prompt resolution as I am eager to reconnect with the people I follow. Please assist me in getting my account unblocked from following, as it has been over four days.

Good Morning, On Saturday evening, my account got logged out unexpectedly, and I received a notice of an unusual login attempt. I couldn't access my Instagram account until I tried logging in again. However, on Sunday between 1:30-2:00 pm, my account was hacked, and I was unable to log in. I attempted to reset my password, but I did not receive the reset link. I want to clarify that the activities performed by the hacker during this time were not done by me, and I should not be held responsible for them. This account is crucial for my business as it contains client information. I request you to enable my account so I can regain access. I assure you that I will take necessary measures to enhance the security of my account, follow all guidelines, and maintain a strong password. I apologize for any inconvenience and promise to avoid such incidents in the future, as the closure of this account would negatively impact my business. Thank you.

Hello Team, I have attempted to contact you multiple times via email regarding my mishandled phone and ID leading to a violation of your rules. This was not intentional, and I am sincerely asking for your review of my emails, consideration of my apology, and reactivation of my account. I kindly ask for your prompt response and assistance as it has been almost a week without any resolution. My account was misused, and I have exhausted various ways to communicate with the team to no avail. I emphasize that my account is for personal use only, not for business purposes. I urge you to assist me in recovering my account. I have completed and submitted the form provided by your team. I would greatly appreciate it if you could review it thoroughly and provide me with further instructions to regain access to my account. I acknowledge my mistake in violating the rules and seek your understanding and support in restoring my old account under the username "muskan_khilnani_" that was disabled on July 19, [redacted]. I have followed all the necessary steps from your end and humbly request your help in retrieving my account. Your prompt assistance is highly appreciated as I have been waiting for a response for over 96 hours. I look forward to hearing back from you soon. Thank you, MK

I am reaching out regarding an issue with Instagram where accounts are being deleted after inadvertently sharing a link or an image. My Instagram username was Saif Shaikh with the user ID arey_shaikh_sahab. The linked mobile number is +[redacted]24. My account is personal, and I also run a popular meme page under the username theunfamousmemer. I am unaware of the technical problems Instagram is facing. I kindly ask for my personal account to be reactivated as it helped boost my meme page's popularity and allows me to share personal content. There is a significant amount of personal data on that account. Instagram is a trusted platform, and such issues raise concerns among users. I urge you to restore my account promptly. All account details have been provided earlier. Thank you, Saif Shaikh

I recently received a video from a contact on WhatsApp, and they asked me to send it to them on Instagram. After complying to help, my Instagram account, bhavya.kothari, linked to the number +[redacted]58, was disabled. I had important data on that account that I need access to. I did not intend to share inappropriate content and only did so because I was manipulated by the individual who caused my account to be disabled. I have tried to report the issue from my new account, @bhavya.kotharii, but have not received a response. I have a screenshot of the person's request for the video. Please assist me in recovering my disabled account.

Hello, my name is Kanika Rana, and I recently had my Instagram account disabled for supposedly violating Instagram's rules and regulations. This was a misunderstanding, as I inadvertently sent a video to a friend who was playing a prank on me without realizing it could breach any rules. I have been using this account for 3-5 years without any issues prior to this. I have been attempting to reactivate my account for the last 6-7 days to no avail. My email, [redacted], is connected to this account. I would greatly appreciate it if you could assist me in recovering my account since my appeals and messages to Facebook/Instagram have gone unanswered. My Instagram ID is kanikaa.rana. Thank you for your time and help.

I am an artist with the Instagram account @joshwaxla. I have been working on a compilation of photos and writing to publish later this year or next year. My content is all about artistic expression; there are no sales or giveaways involved. Unfortunately, my account has been taken down without warning, even though I have followed Instagram's rules and the laws of my city and state. I focus on capturing moments in my private garden and writing about them. All my posts reflect this passion. My account clearly states that I do not engage in sales or product inquiries. I am unsure why my account was flagged, as I have always maintained a positive and respectful presence. I would appreciate any help in retrieving my account. Thank you.

Hi there, I am @dazednconfused619. I accidentally reported my friend @lovelucyford's account when I was trying to leave a comment. I really didn't mean to do that at all. The pop-up message mentioned that her account would be blocked because of the report. @lovelucyford is a good friend of mine, and I don't want any issues between us. I would greatly appreciate it if your team could assist me in resolving this issue. I value your help immensely. Thank you for looking into this matter for me. Just to summarize, I mistakenly reported @lovelucyford's account, and I am hoping you can undo the report and prevent any negative actions against her account. Thank you for your time and support. I am grateful for your assistance. Have a wonderful day!

I accidentally reported my friend's Instagram account, @lovelucyford, while intending to leave a nice comment. The system mentioned that by reporting the account, it would be blocked. Could you kindly undo this error and prevent any potential suspension for her? My username is @dazednconfused***, and it was a genuine mistake. I value your assistance in addressing this promptly. Thank you for your understanding and support.

My 14-year-old daughter's Instagram account was disabled without notice due to alleged violations of the Terms of Service or Community Guidelines. I personally managed her account and can confirm that this action is unjust. She was experiencing harassment from another girl whom she had already blocked. Unfortunately, this individual enlisted someone else to report my daughter's account, resulting in its immediate deactivation. It's distressing that Instagram has unknowingly become a tool for further bullying, a common tactic employed by bullies. Given that my daughter has two disabled siblings, her online safety and well-being are paramount. Despite multiple efforts to appeal the deactivation and contact Instagram for assistance, no response has been received. Her devices have also been blocked, preventing her from creating a new account. Both her private and public profiles have been affected, and we are at a loss for a solution. Your support in resolving this matter would be greatly appreciated.

I recently decided to restart using my Instagram account after a break but encountered login problems. Initially, when attempting the "forgot password" option on the Safari browser, the reset email went to an unfamiliar address. However, I later logged in on the app successfully using a known password. Upon login, I received a prompt to update my email since they were unable to contact me on the listed email ([redacted]) -the initial part is my account name, possibly related to an email change request I initiated. Despite trying to enter my email address numerous times, an error message keeps appearing preventing any progress. I am unsure how to resolve this and would appreciate any guidance to reactivate my Instagram account.

Dear Instagram Team, I am writing to apologize for violating your rules and guidelines. Recently, I unknowingly shared a video on my Instagram account that was against the guidelines, resulting in the deactivation of my account. I received the video from someone else and was unaware of the consequences. I sincerely request your understanding and ask for my account to be unblocked. I understand my mistake and regret it deeply. Losing access to my contacts, messages, and pictures has been a significant loss. I value my relationship with Instagram and promise to adhere to all guidelines moving forward. Please consider my plea for assistance in unblocking or reactivating my account. Your help would mean a lot to me. Thank you for your attention to this matter. Sincerely, Praveen Tomar (_praveen_tomar_)

Dear Instagram Support, I am a music producer/audio engineer who relies on Instagram to showcase my work and attract clients. Unfortunately, around 8-12 months ago, my phone was stolen, resulting in my account (@XDIMG6) being taken over by someone who posted inappropriate content. This incident significantly impacted my business and forced me to create a new account with an underscore (@XDIMG6_). I kindly request either the reinstatement of my original account without the banned content or the transfer of my original username to my current account. Having the underscore in my username has caused confusion for my followers and potential clients. I have a budget set aside for promoting my posts on Instagram and wish to regain access to my original following. If you could assist me in resolving this issue, I would greatly appreciate it. Please contact me at [redacted] for further discussion. Thank you for your attention to this matter. Best regards, XDIMG6