Instagram Customer Service Issues

Hello, I'm Marcus Fulton, and my Instagram account is @Marcuss._x. The Instagram administrators disabled my account, accusing me of posting hate speech. Several of my posts from March and April [redacted] were flagged by what I believe are internet trolls trying to silence me. I was not given the opportunity to defend my posts or myself. As a community leader, activist, public speaker, and journalist, I am strongly against racism. I face racism daily in America. I believe this is a violation of my freedom of speech. The flagged posts were targeted by internet trolls who do not want me to speak out against racism and violence in my community. I have not been contacted by Instagram, but I request the immediate reactivation of my account. I stand by the truth in my posts, which is often misinterpreted. I have done nothing wrong, and I hope this misunderstanding can be resolved promptly.

Hello everyone, my account "danielemarabello" has recently been disabled. I have been using this social media platform for about a year and a half and have always had a great experience. During this time, I have never posted anything that violated the community guidelines. Unfortunately, my phone was stolen last week, and the individuals who took it might have posted offensive comments. Upon retrieving my device, I noticed that my profile had been disabled. I want to make it clear that I have never posted anything that goes against Instagram's community rules from my private account. I hope you can understand my situation and assist me. Thank you, Danielemarabello.

Hello everyone, I wanted to bring to your attention that my account "danielemarabello" has recently been disabled. I have been using this social media platform for about a year and a half and have always had a positive experience. During this time, I have always adhered to the community guidelines and never posted anything that violated the rules. Unfortunately, my phone was stolen this week, and it seems that someone used it to post offensive comments from my account. I want to clarify that I completely disassociate myself from those inappropriate posts. Upon recovering my device, I discovered that my profile had been disabled. I can confirm that I never shared any posts or stories publicly, as my account is set to private. I hope that my situation can be reviewed, and the appropriate action taken. Thank you, Danielemarabello

Hello Instagram Support, I'm Genevieve Doran. I recently updated my phone number on Monday night. After saving the new number, my Instagram app crashed, leading to being logged out. Upon trying to log back in, it requested a security code sent to an email that isn't mine and my inaccessible old number. Consequently, I can't access my account under gen_dorann. Despite attempting solutions via email for two days, the issue persists. I have all the necessary details about my account for verification if needed. I hope to regain access to my account soon. Thank you, Genevieve Doran

I recently received an email alerting me that someone had logged into my Instagram from Brooklyn, although I did not notice the email initially. Subsequently, I activated two-factor authentication on my account. Recently, upon discovering the email, I took immediate steps to remove this unknown individual from accessing my account. Despite being able to log in, the intruder has not engaged with any of my posts. I have changed my password multiple times, and the intruder attempted to uninstall the app. However, reinstalling it revealed they were still present, albeit now showing a location in Virginia. I am baffled by this situation and am eager to resolve it without having to create a new Instagram account.

A couple of days ago, I upgraded to a new phone and reinstalled Instagram with the same number. However, I encountered issues logging in despite multiple attempts to receive a confirmation code. When I finally received a code via email, it still did not work. I even tried creating new email accounts to register a new Instagram but received a message that the email was already in use. I am unsure why this is happening and would like to know how to regain access to my original account.

Today, I decided to change my forgotten password on my Instagram account. After resetting my password and trying to log in with the new one, I was asked for a validation code sent to my email. Even though I entered the code correctly, it was not accepted. When I requested a new code, I kept receiving the same incorrect code each time. This situation has locked me out of my account. I would appreciate any assistance in resolving this issue so I can regain access to my Instagram account.

My Instagram account got blocked, and I believe it happened because of an unintentional mistake. A friend sent me a video on WhatsApp asking me to share it on Instagram without me knowing its content. Unfortunately, it turned out to be inappropriate. I’ve been a loyal user for a long time and never made such an error before. This time, I was misled by my friend’s prank. I value the memories and connections I have on Instagram and feel devastated by losing access to them. I want to assure you that this incident was purely accidental, and I have evidence in the form of a screenshot showing my friend's request. I sincerely hope to regain access to my Instagram account and promise to be more cautious going forward.

My Instagram account got blocked, and I believe it was due to inadvertently forwarding inappropriate content. The situation arose when my friend pranked me by sending a video on WhatsApp and urged me to share it on Instagram. Unfortunately, without previewing the video, I forwarded it unknowingly. This action has led to my account being blocked. I have been an active user of Instagram for an extended period and have never engaged in such behavior before, as it was a genuine mistake this time. I cherish the memories and connections on my account and am distressed by the thought of losing access to them. I want to assure you that this was not intentional, and I have evidence in the form of a screenshot of my friend's message instructing me to share the video. Please consider reinstating my account, as I am committed to avoiding such errors in the future. Thank you for your understanding.

Hello, I am the account owner nancypapp7, and I am experiencing trouble logging into my account since getting a new iPhone. I have attempted to reset my password multiple times, used various codes provided by you, yet I keep receiving notifications about another device trying to access my account. Despite my explanations about having two accounts, the one I am locked out of is my primary one. It has been a week since I got my new phone, and the situation is becoming increasingly frustrating with no resolution in sight. I would greatly appreciate your assistance in resolving this issue, as the codes sent to me are not working or being deemed invalid. Kindly help me regain access to my account. Thank you, Nancy.

I attempted to update the email on my Instagram account. Instagram sent a confirmation link to my email, but upon clicking it, an error message appeared stating, "We can't reach you at the email address on your account. Update it to keep your account secure." Every time I input my email, it redirects to a page showing "oops, an error occurred." I've tried uninstalling, logging out, using a different email, and switching devices, yet the error persists. Consequently, I'm unable to view my account, posts, or others' content. The constant update email prompt remains, displaying an error each time. I seek assistance in resolving this issue. Thank you.

I attempted to update the email on my Instagram account. Instagram sent a link to my email for confirmation, but upon clicking the link, a message appeared stating, "We can't reach you at the email address on your account. Update it to keep your account secure." Every attempt to enter my email address leads to an error page displaying "oops, an error occurred." I have tried uninstalling the app, logging out, switching devices, and using a different email to no avail. Each time I access Instagram, I am redirected to this error message, preventing me from viewing any content except for the persistent update email pop-up. Your assistance in resolving this issue would be greatly appreciated. Thank you.

I recently discovered that my 10-year-old granddaughter, who I've had legal custody of since birth, created an unauthorized Instagram account on her Kindle and is communicating with a man from Turkey claiming to be 16 years old. Despite having parental controls and safeguards in place, she managed to provide him with our address in Seattle, WA, and plans to meet him at a nearby park. I intend to involve the FBI and address this issue with my granddaughter. I do not have her email or username but will investigate this further. Rest assured, I will reach out to Instagram once I have this information. My name is Kim Parker, a paralegal for over 31 years, with a good reputation in King County. I urge Instagram to treat this matter with seriousness.

I recently changed the email associated with my Instagram account. However, upon updating, I did not receive a confirmation email. Now, whenever I try to log in, I am prompted to update my email again. Regardless of entering the new email or skipping the update, I receive an error message. I have attempted to resolve this issue by switching devices, networks, trying different emails, resetting my password, and exploring Instagram Help Center without success. This problem persists, making it difficult to access my account without being stuck on the update email screen. I have exhausted my options and am unable to find a solution that addresses this specific issue on Instagram Help Center.

My Instagram account got blocked, and I believe it was due to inadvertently sharing inappropriate content. I didn't do it on purpose. A friend sent me a video on WhatsApp, asking me to forward it on Instagram. Unaware of the video's content, I forwarded it, falling victim to my friend's prank. This is the first time I have made such an error, as I have been an active Instagram user for a long time. I value the memories and friendships I have on the platform and feel upset about losing access. I assure you that this mistake will not be repeated. The video was shared unknowingly, and I have evidence in the form of a screenshot showing my friend's request to send it on Instagram. I seek your assistance in regaining access to my account as I cherish being connected with my friends and community on Instagram.

I am experiencing an issue with some of my Instagram posts where the location disappears. Despite trying various solutions like reinstalling the app and logging in from a different device, the problem persists. Oddly, the location shows up when I access Instagram via a browser on the website but not on the app on any device or for other users visiting my profile. I have reached out to Instagram multiple times about this issue, but unfortunately, no action has been taken, and I am unsure if my problem has been acknowledged. This situation is incredibly frustrating, and I would appreciate it if this matter could be resolved promptly.

Hello, I am having trouble logging into my account. After entering my username and password, I encounter a message saying "Challenge Required: Update Your Email Address." Once I try to update my email, I receive an error message saying "Oops, an error occurred." I have attempted to log in through the website on a phone and app, as well as via Instagram web on my PC, but without success. I also tried resetting my password on the phone, but that did not work either. I am unsure what to do next. Can anyone provide guidance on resolving this issue? Thank you.

I recently changed my phone and needed to reset my Instagram account, but I only had my cellphone number linked to it. Despite trying to reset my password over 10 times, I never received the reset link. When I tried to report the issue, I realized I needed an account to do so, so I created a new one with the same number. Now I have two accounts linked to the same number, where the second one was solely made to report the password reset problem. However, I never received any response after reporting it multiple times. When I attempt to reset my username, it indicates that it can't send me a link and advises me to refer to the help centre. Should I keep trying on my own, or is there a better way to recover my original account?

I recently purchased a new iPhone XS MAX, replacing my iPhone 8 plus on August 4th around 2 p.m. When I tried to log in to my Instagram account on the new phone, it flagged the attempt as suspicious due to the change in device. The email address linked to receive the verification code is incorrect, missing the "g" at the end of ".org." I intended to use the email [redacted], with the correct ending. Despite using iPhones for Instagram since upgrading from an iPad 2 about six years ago, I am now unable to access my account. I am seeking assistance to either remove the suspicious log in request or update the email associated with my account. Alternatively, I can be reached at [redacted] with the correct email. My Instagram username is @gigidisalvo. Previous attempts to contact Instagram for support have been fruitless.

Instagram has a feature in its algorithm known as the Instagram shadowban, which limits engagement on posts by blocking them from appearing in hashtag searches. This shadowban typically lasts for about two weeks, though some cases have extended for weeks or even months. My Instagram account (@joshuaautumn) was shadowbanned over a month ago, despite various attempts to resolve it by logging off, reducing activity, using the promote feature, and removing previous hashtags. I'm seeking advice on how to lift this shadowban and improve the visibility of my posts.