In the day ******** my instagram account has been hackered by unknown person, who had c...

GetHuman1164632's customer service issue with Instagram from September 2018

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Help with my Instagram issue
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What went wrong?
Waiting to see what went wrong with our suggestion for how to get Instagram help.
Before contacting them, items GetHuman1164632 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1164632's own words
In the day ******** my instagram account has been hackered by unknown person, who had changed username email and password but, being me still inside my account, I could to reset my email and change the password, succeeding to throw out the hacker (I think). In the evening of ******** I opened instagram app and my account was disconnected, I tried to re-enter the password but a message appears to me saying my account was disabled because it don’t respect the conditions (it still appears to me).*I don’t know if those two facts are connected* anyhow I filled out the official form to get my account back but nowdays nothing has been solved yet.
GetHuman1164632 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1164632
Sep 19th, 2018 - 6 mons ago
I have an issue with Instagram too
Not resolved
Seen by 11 customers so far
Similar issue to 14150 others
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Timeline
GetHuman1164632 started working on this issue
Sep 19th, 2018 8:33am