when i dm someone it doesn’t say seen anymore.

GetHuman-annikaci's customer service issue with Instagram from September 2018

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12320 similar
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0 following
Help with my Instagram issue
GetHuman-annikaci's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-annikaci will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-annikaci can let us know if they help or not.
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The issue in GetHuman-annikaci's own words
The problem: when i dm someone it doesn’t say seen anymore.
GetHuman-annikaci did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
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Instagram

Customer service issue
Reported by GetHuman-annikaci
Sep 5th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 13 customers so far
Similar issue to 12320 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-annikaci started working on this issue
Sep 5th, 2018 8:48pm
GetHuman-annikaci indicated the issue is not fixed yet.
Sep 6th, 2018 8:36pm
GetHuman-annikaci indicated the issue is not fixed yet.
Sep 6th, 2018 8:38pm
GetHuman-annikaci indicated the issue is not fixed yet.
Sep 9th, 2018 3:48am