I received * emails from Instagram* * saying my email had been changed and * my phone n...

GetHuman905046's customer service issue with Instagram from July 2018

13 views | 6840 similar | 0 following
Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman905046 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman905046 can let us know if they help or not.
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The issue in GetHuman905046's own words
I received * emails from Instagram* * saying my email had been changed and * my phone number had been changed. Since then I have lost access to my account. I cannot change the password because all fixes are done through username, email and phone, which the hacker now has all of. My account name is “henrycarlile**”. You will note the completely unmatching current title name in the bio of “Alexa...” and the out of place pictures of random women that have been posted since July **, ****. I ***% want my Account back as soon as possible. I can provide every bit of detail about myself to prove my authenticity. It is clear I have been hacked. My personal mobile is ************ if you require any further information. Please don’t hesitate to call.

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Instagram

Customer service issue
Reported by GetHuman905046
Jul 22nd, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 6840 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman905046 started working on this issue
Jul 22nd, 2018 7:21am
GetHuman905046 indicated the issue is not fixed yet.
Jul 24th, 2018 2:38am
GetHuman905046 indicated the issue is not fixed yet.
Jul 24th, 2018 2:39am