Instagram Customer Service Issues

I received a notification that my Instagram account was locked. When I tried to reset my password, it didn't work. Clicking on "Continue via Facebook" mistakenly created a new account instead of logging me into my original one. After multiple attempts, I discovered that the email linked to my account had been changed to a .ru address, which I don't recognize. I suspect both my email and password were altered, leaving me unable to access my account. Despite submitting a report and receiving an email requesting a photo verification, I am now unable to reach Instagram support as my emails bounce back. Feeling frustrated and unsure of what steps to take next. If anyone is willing to assist, my phone number is [redacted].

My account has been hacked. My username is @carolinejewell_. When attempting to resend a login link to my phone number, it redirects me to my second Instagram page. Similarly, trying to log in with my Facebook account leads to my secondary Instagram account. Additionally, when trying to reset my password via email, I discovered that my hacker has changed my email address. I'm extremely upset because I regularly post videos on my Instagram and then delete them from my phone. The connections I have with my followers and people I follow have been cultivated over many years. It's crucial for me to regain access to my account. This account is very personal to me - it features over [redacted] pictures of myself and bears my name. I am unwilling to create a new account. I can provide identification to verify my ownership. Please assist me in recovering my account. I trust that you have the ability to help me. I'm pleading for your assistance - this all transpired yesterday.

Hello, I have been hacked for the past 24 hours, and I am seeking assistance. Instagram has been a significant part of my life, where I have stored photos of my loved ones, friends, and pets. This platform means a lot to me as I connect with people through it, even meeting my current boyfriend. With [redacted] followers built over 5 years, I am passionate about fitness and aspire to create a fitness page for a potential career. The hacker changed my email and password but retained my username, sam_prigge. Although I created a new account to monitor my original one, it was set to private. I am unable to reset the password as the new email is unfamiliar. I hope to have my account restored, as I have seen success stories online about account recoveries. The thought of someone having access to my photos and contacting my loved ones has kept me awake all night. Any help you can provide in expediting this process would be greatly appreciated. Thank you for your assistance. Sam

My Instagram account was compromised a week ago. The hacker changed my email and uploaded an inappropriate profile picture. Despite contacting support four times, the password reset emails I receive expire before I can click on them due to the late timings. I had to verify my identity by sending a picture holding a code and both hands. Each attempt to reset my password has been unsuccessful, with one instance stating my password was previously used. My username is dawnlotharius. I just want my account back without the inappropriate content. Your assistance in this matter is greatly appreciated.

My Instagram account @morgsodayum was hacked a few days ago, and the hacker changed my email and removed my phone number from the account. Despite trying the helpline and receiving a password reset link, Instagram flagged suspicious activity and now requires a verification email to the hacker's email to change my password. This has left me unable to retrieve my account without changing the email associated with it. I am concerned about what the hacker might be doing with my account. I urgently need this situation resolved. Thank you.

Hello, I need assistance with my accidentally deleted Instagram account. Yesterday, it was permanently removed under the reason of being 'too busy/distracting'. This was unintended, and I assumed I could easily recover it at a later time. In the past, I have deleted a Facebook account and successfully restored it, as well as other apps without any issues. I am eager to recover the account as it holds sentimental photos of deceased loved ones and is crucial for my work in advertising and media. I would appreciate any help in restoring my account. Thank you, I.G. Username: isabellejasbir Email: [redacted]

Hello, A few weeks ago, I deactivated my Instagram account @fatoshsdaily. However, now I can't log in as Instagram says the username doesn't exist. I've tried on my phone and computer, uninstalled and reinstalled the app, but no luck. When I tried to reset my password or retrieve my username via email, Instagram said there's no user with that email. Why did this happen? Did Instagram delete my account? If so, what can I do to fix it? I only deactivated it temporarily, not deleted it. Regards, Fatma K.

My account was compromised on 7/19/18 and I have reported it multiple times both in the app and through this form. Instagram has not responded. The hacker changed the email to "[redacted]" and removed my phone number, leaving me unable to access, reset, or log in to my private account. I am very worried about this breach and frustrated by Instagram's silence. Please reach out to me soon with steps to recover my account or safeguard my personal details. You can contact me at [redacted] or [redacted].

I am experiencing difficulty accessing my account, "drachoe," even though I have the correct password and access to the associated email. When I request a verification code via email, I do not receive any emails at all. I reside in Olive Branch, MS, in the United States. I believe the system flagged my login as a "suspicious login attempt" due to using a new device after my previous one was damaged. I require assistance in regaining entry to my account. Furthermore, I have not yet verified my email, but it is linked to my account.

Hello, I'm Sarah Fasha, a verified comedic influencer, Military Intelligence Veteran, TEDx motivational speaker, and Miss Egypt [redacted]. Lately, I've been facing various challenges on Instagram affecting my platform and revenue. My concerns include a significant drop in views and engagement on stories and posts, issues with hashtag visibility, live streams not ranking as they used to, missing features like video calling and inbox organization, as well as posts not being seen by some followers. These problems have persisted for months, despite my efforts to troubleshoot. I'm eager to resolve these issues as Instagram is crucial for my brand. I appreciate any guidance on addressing these issues so I can continue growing and potentially attract my YouTube audience to IGTV. Thank you for your assistance. Sarah Fasha.

Hello, I'm Jay Desai. My Instagram username is jayszz_2_0_1_0, and my email is [redacted] I accidentally sent a video on Instagram and now I can't log in. I'd like Instagram to reinstate my account as it's how I stay in touch with my friends. I assure Instagram that the mistake won't happen again. Please consider giving me a second chance. Looking forward to Instagram's response. Thank you. Jay Desai

I have been experiencing a recurring problem with my Instagram account, zarin_falak15. Despite numerous updates, I have not been able to access features like polls, the fire options, and the "Ask Me Something" feature. I have attempted to resolve this by reinstalling the app multiple times and even switching phones, but the issue persists. When I reached out to Instagram's help and feedback centers and provided screenshots of the problem, instead of assistance, my account was unexpectedly deleted. I believe there must be a better way to handle customer concerns than this abrupt account termination without any prior notification or explanation. I am seeking clarification on why my account was deleted and if this action was in violation of Instagram's policies. I would appreciate a response that addresses my issue rather than avoiding it. Thank you.

I encountered an issue with Instagram on my account "zarin_falak15". Despite multiple updates, I was unable to access features like polls and the "ask me something" option. Reinstalling the app and trying different phones did not resolve the problem. I reached out to Instagram's help and feedback centers, providing screenshots, only to have my account deleted without warning or explanation. I believe customers should be informed if their accounts will be disabled, rather than having it done abruptly. I am curious about the reason behind this action - was it due to policy violations or inability to address my complaint? I am seeking clarification and hope for a response that does not brush off my concerns.

I attempted to regain access to my Instagram account by resetting the password. After providing my username and the phone number linked to the account, I received a login link. However, clicking on it redirected me to a different account of mine. Trying to resolve the issue, I updated the phone number on the other account but now can't find any accounts associated with the original number. Surprisingly, I have not altered the phone number linked to the account, and I am puzzled by this situation. The account in question contains personal photos of myself.

My account was hacked, and I attempted to reclaim it and make it private, but the hackers quickly took control again, changing my name and photo in minutes. When I tried to deactivate or delete the account, they changed the password, preventing me from doing so. Amid deleting family pictures, they attempted to block me until I managed to remove most images, leading them to delete the account entirely. Now, it stands as a private account under the name "Kim," with the handle "mkl490852." I am eager to regain control of my account from these malicious individuals. I contacted Instagram during the incident, but I have yet to receive a response. The scammers also sent misleading emails that I unfortunately engaged with, allowing them to completely take over my account. These events transpired on Sunday evening, Eastern Standard Time.

I am experiencing issues with my Instagram account. Despite following all the guidelines, my posts are being deleted, and my account was deactivated after changing my password. I suspect it was hacked as I could only post videos, not photos. Additionally, I am now unable to access my private account @bean_and_bit after changing the password, receiving an error when trying to log in. I have devoted a lot of effort to these accounts, and I would appreciate any assistance in recovering them.

Hello, Instagram. Recently, I set up an Instagram account using the email [redacted] Unfortunately, I deleted this account. The issue is that Instagram deleted my other business account, which I managed with the email [redacted] I am confused about why my Instagram account got deleted. I wanted to delete the @[redacted] account, not the one associated with my business email [redacted] This deletion has impacted my business page @oandsevents. I would appreciate it if my Instagram account @oandsevents could be restored as soon as possible, as it is crucial for my business. Best regards, S.B.

Last night, I received an email notifying me that changes were made to my Instagram account without my consent. I followed the provided links to recover my account and reset my password. However, when I tried to log in again tonight, I couldn't access my account. I opted to log in with Facebook, only to find what seemed like a new account with all my previous content missing. It appears my account was compromised, and I fear it was hacked. I would appreciate any assistance in recovering my original account.

My username mudasir_mir_official has been disabled suddenly and without explanation. I was confused to discover this as I have been an active member of the Instagram community for a long time, always promoting positive messages. I believe this may be an error and would like my account to be reinstated promptly. My Instagram is crucial for my business, and I can provide proof of incorporation if necessary. I have checked the terms of service and am certain I have not violated any rules. My Instagram account is of great significance to me. I have a fan base of 1M users on YouTube, and there are many fan accounts created by others on Instagram. I have dedicated my life to building this account, and I was even considering getting verified soon, as my friends often mistake my username for a fan account. I would appreciate an explanation for this suspension to prevent future occurrences. Thank you for your attention to this matter. Regards.

On Friday, July 20, [redacted], I discovered that my Instagram account was hacked. The user ID and password had been changed, making it impossible for me to access my account. Despite trying the troubleshooting techniques suggested on the Instagram site, I found them to be ineffective. I reached out to Instagram Customer Support and have only received a few repeated requests to verify my ownership of the account. I followed their instructions promptly, including sending a photo holding a provided code and verifying my email and contact information. However, it has been six days since the issue started, and I am still without a resolution. The customer service from Instagram has been extremely disappointing, and I am concerned about the potential havoc the hackers may be causing on my account.