Instagram Customer Service Issues

On July 20, [redacted], I discovered my Instagram account had been hacked. The hackers changed my user ID and password, making it impossible to access my account. Despite trying the troubleshooting techniques on the Instagram site, I reported the issue to Instagram's Customer Support. They asked me to verify my account ownership by sending a photo holding a provided code and confirming my email and contact information. Even after complying immediately, the issue has been ongoing for six days with no resolution in sight. I am concerned about the havoc the hackers may be causing on my account, and I am frustrated by the lack of support from Instagram's customer service.

Hello, I encountered an issue on Monday, July 23 when trying to access my Instagram account that I have maintained for three years. Upon logging in, I was informed that my username didn't have an associated account. I also attempted to log in using my email, but received the same message. After having my wife check, we discovered that my account name had been altered to "mollymicaiah," although all my posts and followers remained unchanged. Initially, my username was "grantstagramin" and my password was "imgrant." Reviewing the photos on the account will reveal that they feature me, Grant McEachern. A simple Google search for grantstagramin will present numerous cached posts and references connected to my name and profile. I reached out through the Facebook app by creating a secondary account linked to my Facebook. However, I was informed that taking over someone's account and claiming it as my own did not breach community guidelines, which appears to be an oversight. I am willing to provide any necessary details, photos, or proof of this incident. I kindly request that you reinstate my ownership of the account and limit the access of the individual who gained unauthorized entry. Thank you, G.M. (grantstagramin)

About a week ago, I encountered an issue with my Instagram account. Someone changed my password without my knowledge, as well as the username, and profile picture to that of a stranger. Although my username remains the same (@yarimrobles), my friend and I could easily tell the difference. I have been reaching out to Instagram for assistance, and despite verifying my ownership of the account, I have been facing challenges in resolving this matter. Any support from this forum in helping me regain access to my account would be greatly appreciated.

My daughter's Instagram account has been hacked for two weeks now. The hacker changed her username, email address, and password. She accidentally created a second account when she logged in with Facebook. After submitting four requests with all the required details, she received a message stating she couldn't get help with two accounts simultaneously. Since she doesn't know the password or the email linked to her hacked account, she can't log in or recover it. When she provides her email to Instagram, it's connected to the account made through Facebook, which she has since deleted. Please assist her in regaining access to her original account.

Hello everyone, I'm Vishakha Vishwanath and I am an active Instagram user under the username pikachuieeee. A day ago, I lost access to my account because my email needed to be verified, but I mistakenly typed in the wrong email address and couldn't receive the confirmation code. My phone number is correct, but I'm not receiving any verification code to verify my account. Even when I try to open a new account using my phone number, I encounter the same issue. I have made numerous attempts to contact Instagram for assistance in regaining access to my account. Please assist me in receiving the verification code on my phone so I can make necessary security changes and regain access to my linked blog and Tumblr accounts. Thank you.

Hello, I recently discovered a fake Instagram account impersonating me. Despite reporting it before, the issue persists. The imposter is now posting content claiming they cannot sleep and messaging others pretending to be me. Unfortunately, I cannot access the account since it is linked to a different email, and I only use two email addresses: [redacted] and [redacted] I have attempted to report the account, "Jordanm1234," which contains images of my family and children, but Instagram states the username is invalid. I am puzzled as to why I can email the account but cannot report it through the platform. I can provide proof of my identity as Jordan McGuire with my ID and passport. It is crucial to me that this account is closed to prevent my personal information from being exploited on Instagram. I kindly request an update on how this matter will be addressed. Thank you, Jordan McGuire

I have been trying to reach out to Instagram for the past two weeks to report that my Instagram account was hacked. I followed the appropriate procedures outlined on the support page but have not received any assistance after following all the necessary steps. Originally, my account was @gameof_thones, but the hacker changed it to @fionaorihana and altered the associated email. Upon discovering the hack and trying to log in, Instagram created a new account for me using my Facebook-linked email. I deleted that account as it was not my original one that I am trying to recover. The account's name, password, email, and phone number were all changed by the hacker, preventing me from accessing anything. 1. Original account name: Madlyn Thone, Handle: gameof_thones Changed to Fiona with handle @fionaorihana; lost access on 2/17 2. Original email: [redacted] I replied to the Yahoo email address as requested but have not heard back from Maria. I would sincerely appreciate a call or message to help me regain access to my account, as someone is using it with my pictures. Thank you, Madlyn

I am writing to express my frustration with the recent hacking of my account and the lack of support provided to resolve this issue. The online support system has been of no help, as it failed to address any of my concerns. I completed a detailed forum explaining my situation, only to receive an email redirecting me back to the unhelpful online support system. I am disappointed by the absence of a contact number to reach out to, and I am deeply worried about the compromised privacy and stolen information. My account was hacked two days ago, resulting in the loss of all my data. Despite multiple reports, no action has been taken. Name: Deirdre Duddy-Kennedy Original Email: [redacted] Original Username: deirdredk Hacker's Changed Username: duddykennedy and later german_4983_edison I have been locked out of my account, and all my information has been removed by the hacker. When attempting to reset my password, I am informed that none of my contact details are linked to the account. I am feeling helpless and powerless in this situation, with my privacy and cherished photos at risk. I am eagerly awaiting your response and hoping to recover my lost photos. Please reach out to me at this email or [redacted]. Deirdre Duddy-Kennedy

My account, PLAYFULBUNNIE23, was disabled after receiving reports. However, I believe my content adheres to the guidelines. In the webcam industry, I share some sexy pictures but nothing explicit or inappropriate comments. I have submitted several photos to prove my identity and ownership of the website associated with my account. I see other accounts with more inappropriate content going unnoticed. I am trying to maintain my Instagram account, how can I get it reinstated?

Hello Instagram Support, A few days ago, a hacker deleted my account, Noahlatiflamp. This account is essential to me as I have a business tied to it. I have read articles about recovering deleted Instagram accounts. Is there a possibility of regaining access to it? Some websites suggest it's achievable. I am desperate to recover my account and if possible, retain the name Noah Latif Lamp. The account held significant importance to me and losing it has been distressing. Any assistance on this matter would be greatly appreciated. Looking forward to your prompt response. Noah.

Hello Ella, I last accessed my Instagram account on 17 July. The following day, I experienced issues as my account was glitchy. Attempting to resolve it, I uninstalled the app and upon reinstalling, couldn't log in as my password was incorrect. When trying to reset my password, an unfamiliar email address, s********2@****.ru, was shown instead of mine, [redacted] It was apparent that my account had been hacked and is now controlled by Aylin Denesik. I can't regain access to my account to rectify this situation or report the hack. My Instagram account is vital for my art projects. To prove my identity, my website is www.simluttin.com. The email used to create the account is [redacted] and I signed up via iPhone [redacted]. My only username is 'simluttin'. I've created a temporary account 'luttinsim' to observe my original hacked account 'simluttin' until the issue is resolved. Thank you for your help. Sim

I was using my Instagram app as usual when suddenly I got signed out. I attempted to log back in, entering the correct credentials, but received an "incorrect" message repeatedly. Upon searching for my account, my friends discovered it no longer existed. When they checked a picture I was tagged in, it led to a different username. The hackers altered my username, profile picture, and email associated with the account. During attempts to reset my password using the hacker's username, the reset link was sent to a random email. I have been trying various methods to contact Instagram support for assistance.

After being away from my phone for some time, I was alerted by friends about suspicious activity on my account, indicating it had been hacked by someone in Russia. The hacker took control and asked for money via direct messages and even went live on my Instagram identifying themselves as my hacker. Although I managed to regain access to my email by changing its password, the hacker swiftly changed the email linked to my Instagram account before I could secure it. Despite reaching out to Instagram for assistance, following their recommended steps only led to my account being disabled, leaving me unable to log in or reactivate it. My affected Instagram handle is mollyeegan. Thank you for your help.

Hello, I attempted to access our business Instagram today and found that it had been disabled without any explanation. Despite our efforts to submit the appeals form, we continuously encounter an error message. We have thoroughly reviewed the community guidelines and terms of service and are certain that none of our posts have violated them. We do not engage in purchasing followers, and despite receiving frequent offers, we do not use any automated services or bots. Our interactions on the platform have always been conducted respectfully. Kindly consider reinstating our account @naturalhealthycbd. Thank you for your attention to this matter.

A friend notified me via text that my profile picture had been changed on Instagram. After attempting to secure my account by resetting the password, my profile was hacked again, with the email and password changed. As I am starting medical school soon, maintaining a professional online presence is crucial. I urgently need assistance in recovering my account and preventing any further unauthorized access or inappropriate content being posted. Your prompt attention to this matter would be highly valued.

Hello, my name is Kailey. I am reaching out because I am extremely unhappy due to a recurring issue that many people are facing with your platform. My account has been deleted or vanished unwillingly for the third time. In the past, I have created new accounts after this happened, but I refuse to start over again this time. I am frustrated because when this occurs, I get logged out and upon trying to sign back in, it says "no user found." This situation is testing my patience. I need my account to be restored and preserved moving forward. If this is not resolved, I will take significant actions to ensure my concerns are addressed, and others find solutions too. I have had this current account for years after facing the same issue with my previous ones. I have updated my contact information, making it impossible to provide the details. I am desperately seeking answers and resolutions promptly. I hope my account has not been permanently deleted as I am determined to raise awareness about this matter. Instagram needs to address this serious problem as many users are discouraged by the need to create multiple accounts due to this issue. It is crucial to have better customer support channels to assist with individual queries. I look forward to a response and action on this matter. Thank you.

Yesterday, my Instagram account was hacked, and today they tried to hack another one of my accounts on the platform as well. I managed to regain control of the second account by changing the username and password. I reached out to Instagram/Facebook last night, received a verification code and instructions to recover my hacked account, but I have not heard back from them yet. This morning, I noticed notifications about changes to my account details, but strangely found the emails in my trash folder, indicating a possible hack into my email as well. I have since changed the passwords on my email and other social media accounts for added security. I am still in need of assistance to regain access to my hacked Instagram account.

A while ago, I had an Instagram account called forgotten_insta_account. Unfortunately, I forgot the password and also the recovery email password. I created a new account, Otto._.lehmann, a couple of years ago. Lately, I've been facing bullying from people who mock the strange posts I made when I was younger, causing me to feel sad and depressed. I want my old account, which has been inactive for a long time, to be deleted. It's public, and I'm worried about facing bullying when I start a new school in September. I can prove the account is mine as there are pictures of me when I was younger. Please assist me with this matter.

There is an account making false accusations against the Dolan Twins for assault. The individual has changed their profile name multiple times and avoided providing evidence when asked. They have now altered their profile to gain followers and removed claims of pregnancy from the Twins. The account is now private. These accusations are harmful and spreading hate towards the Twins and sexual assault victims. Requesting that the account be taken down to prevent further disrespect and false accusations.

I have an Instagram account where I follow Marvin Sapp. Lately, I've been receiving messages from him that seem suspicious. I read some articles about Gospel artists having their accounts on Twitter and Instagram hacked or used for fraud. Although I initially believed it was the real Marvin Sapp, after noticing some red flags in our conversations, I'm now doubtful. The person behind the account mentioned an app called WhatsApp and asked for my phone number. I shared it, thinking it might be the genuine artist, but now I'm worried about the authenticity of the account. Can anyone advise me on how to verify if this is a fake account and what steps I should take? Your assistance would be greatly appreciated.