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Hayneedle Customer FAQ

Top Answers & How-to Guides

What is Hayneedle's Phone Number?

The question we are asked most often is about how to talk to Hayneedle customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any items that cannot be returned to Hayneedle?

Yes, there are certain items that cannot be returned to Hayneedle. These include personalized or customized products that have been...
Ask any question you have about Hayneedle customer service, get an answer now.
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Returns

How Do I Return My Order to Hayneedle?

If you purchased something from Hayneedle and need to return it, you must first find out if it is eligible to be returned. This can...
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How Do I Return My Hayneedle Order?

Online shopping is often much easier to complete than visiting a brick and mortar store. However, one con of shopping online is that...
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What should I do if I received a damaged or defective item?

If you have received a damaged or defective item, please contact our Customer Service team within a reasonable timeframe to report...
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What is the return policy for Hayneedle?

At Hayneedle, we want you to be completely satisfied with your purchase. That's why we offer a hassle-free return policy. If you change...
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How long do I have to return an item to Hayneedle?

You have 30 days from the date of delivery to return an item to Hayneedle. We understand that sometimes items may not meet your expectations...
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Can I return an item I bought online to a Hayneedle store?

No, you cannot return an item bought online to a Hayneedle store. Hayneedle is an online retailer and does not have physical store...
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Do I have to pay for return shipping?

No, Hayneedle offers free return shipping for most items within 30 days of delivery. If you need to return a product for any reason,...
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Can I exchange an item for a different color or size?

Yes, we offer exchanges for items of different colors or sizes. If you wish to exchange your purchase for a different color or size,...
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Can I return a gift I received from Hayneedle?

Yes, you can return a gift you received from Hayneedle. Hayneedle understands that sometimes gifts may not be exactly what you were...
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How long does it take to receive a refund for a returned item?

At Hayneedle, we strive to provide a seamless and efficient return process for our valued customers. Upon receipt and inspection of...
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What is the return policy for clearance or sale items?

The return policy for clearance or sale items at Hayneedle is slightly different than for regular priced items. Customers can return...
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Can I return an item without the original packaging?

No, Hayneedle requires that items being returned must be in their original packaging. This helps ensure the safe transportation and...
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Are there any items that cannot be returned to Hayneedle?

Yes, there are certain items that cannot be returned to Hayneedle. These include personalized or customized products that have been...
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Help me with my Hayneedle customer service issue

Ask any question you have about Hayneedle customer service. We will do our best to get you answers right away.
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