Hayneedle Customer Service

Phone Number & Contact Info

Hayneedle's Best Phone Number

Toll-free·Calls Customer Service·Most popular Hayneedle number

How do I talk to a live human at Hayneedle?

A:Don't press anything, remain on the line for the Representative.

Does Hayneedle offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-6pm EST. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hayneedle phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, remain on the line for the Representative.
Here is how our research team describes the way the Hayneedle phone system greets you: Existing orders, press 1. New orders or general questions, press 2.

What are the hours and when should I call?

Hayneedle operates the call center for this 888-880-4884 phone number Mon-Fri 9am-6pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 460 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hayneedle phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hayneedle staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hayneedle is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 460 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Hayneedle

In summation, the best day to call Hayneedle is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hayneedle staffs the call center well on Friday.

Why Customers Call Hayneedle

If you have time to do a bit of reading before you call Hayneedle, we recommend you read over some of our problem-specific articles.

What is the return policy for Hayneedle?

At Hayneedle, we want you to be completely satisfied with your purchase. That's why we offer a hassle-free return policy. If you change your mind about an item, you have 30 days from the date of delivery to return it for a full refund. The product must be in its original condition and packaging. We will provide a prepaid return shipping label, so you don't have to worry about any additional costs. Certain items, such as personalized or custom-made products, are not eligible for return. If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery to arrange for a replacement or refund. We strive to make your shopping experience with Hayneedle as enjoyable as possible by providing a flexible and convenient return policy.

Are there any items that cannot be returned to Hayneedle?

Yes, there are certain items that cannot be returned to Hayneedle. These include personalized or customized products that have been specially made for you, as well as opened mattresses, bedding accessories, and hygiene-related items such as pillows, mattress protectors, and mattress toppers. Additionally, any assembled or installed items, as well as food and perishable items, cannot be returned. It's important to note that all returns must be made within 30 days from the date of delivery, and the item should be in its original condition and packaging. Hayneedle's return policy aims to ensure the safety and satisfaction of its customers while maintaining the quality of its products. For more detailed information about specific return exceptions and guidelines, please refer to our Returns & Exchanges Policy on the Hayneedle website.

How Do I Return My Order to Hayneedle?

If you purchased something from Hayneedle and need to return it, you must first find out if it is eligible to be returned. This can be done on the Hayneedle website by finding your order and then selecting "Return/Exchange". Once there, print out an RMA label that needs to be included with your return.

Top Hayneedle customer service problems

Click the link above to get answers to just about any Hayneedle customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Hayneedle Customer Service Contacts

There are of course other ways to contact Hayneedle customer service besides the phone. Below we list the best ones, by medium.

Hayneedle Customer Help Desk / Web Support

hayneedle.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Hayneedle customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hayneedle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hayneedle agent. This phone number is Hayneedle's best phone number because 2,760 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-880-4884 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Hayneedle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hayneedle has 1 phone number. It's not always clear what is the best way to talk to Hayneedle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hayneedle. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hayneedle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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