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Hawaiian Airlines Customer FAQ

Top Answers & How-to Guides

What is Hawaiian Airlines's Phone Number?

The question we are asked most often is about how to talk to Hawaiian Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Hawaiian Airlines' policy regarding pregnant passengers?

Hawaiian Airlines recognizes the importance of ensuring a safe and comfortable travel experience for pregnant passengers. Our policy...
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Booking a Flight

How Do I Redeem My Frequent Flyer Miles for a Flight with Hawaiian Airlines?

We have put together an article here that will help you to redeem your frequent flyer miles so that you can take your trip.
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How Do I Book a Flight with Hawaiian Airlines?

To book a flight with Hawaiian Airlines, you will want to know if you are booking as a solo flight, or as part of a vacation package....
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How Do I Change My Hawaiian Airlines Flight?

Customers can change Hawaiian Airlines flight by following the given instructions above. The tips above help you choose your preferred...
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How Do I Cancel My Hawaiian Airlines Flight and Get a Refund or Credit?

We are going to show you know how you can cancel your Hawaiian Airlines flight in a very straightforward manner. You will first want...
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Compensation and Policies

How Do I Get Compensated for Getting Bumped Off of My Hawaiian Airlines Flight?

Being chosen can be an honor and a privilege in many cases, but not when you get bumped off a flight. Luckily, there are ways to decrease...
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What Do I Do If I Was Overcharged for My Hawaiian Airlines Flight?

If you feel you have been charged in error or overcharged by Hawaiian airlines, you can reach out or dispute these charges in many...
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What Do I Do If I Was Bumped Off of My Hawaiian Airlines Flight?

This article discusses what you should do if you have been bumped from a flight booked with Hawaiian Airlines. The US Department of...
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How Do I Get Compensated for My Hawaiian Airlines Flight Being Delayed?

This article discusses what you should do if you have suffered losses due to a delayed flight book with Hawaiian Airlines. The airline's...
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What Do I Do If I Missed My Connecting Flight on Hawaiian Airlines?

This article describes what you should do if you missed a connection on your Hawaiian Airlines flight itinerary. A description of what...
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What Do I Do If My Hawaiian Airlines Flight Is Delayed?

Learn what to do when your flight is delayed with Hawaiian Airlines and if it's possible to get compensated for your inconvenience....
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What Do I Do If My Hawaiian Airlines Flight Was Cancelled?

Hawaiian airline travellers who are faced with a cancelled flight have a few different options they can utilize. They can opt to receive...
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How Do I Get a Refund for an Inflight Charge from Hawaiian Airlines?

Passengers can get a refund for an inflight charge from Hawaiian Airlines. The refunds are issued through the accounting office. First,...
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What is Hawaiian Airlines' policy on pets and service animals?

Hawaiian Airlines gladly accommodates pets and service animals on our flights. Small pets, including dogs, cats, and household birds,...
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What forms of payment does Hawaiian Airlines accept?

Hawaiian Airlines accepts various forms of payment to offer convenience and flexibility for its customers. When booking flights online,...
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Do I need a visa to travel to Hawaii with Hawaiian Airlines?

No, you do not need a visa to travel to Hawaii with Hawaiian Airlines if you are a citizen of the United States. Hawaii is part of...
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What is Hawaiian Airlines' policy regarding pregnant passengers?

Hawaiian Airlines recognizes the importance of ensuring a safe and comfortable travel experience for pregnant passengers. Our policy...
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Special Assistance

How Do I Request Wheelchair Access for My Hawaiian Airlines Flight?

Travellers that require wheelchair accommodations can call Hawaiian airlines directly to request these accommodations or they can visit...
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Frequent Flyer Miles

How Do I Start Earning Frequent Flyer Miles with Hawaiian Airlines?

This short article will assist you with the steps and information needed in order to begin earning frequent flyer miles on your trips...
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Baggage

How Do I File a Lost Baggage Claim with Hawaiian Airlines?

Finding some or all your checked baggage missing or lost when you arrive at your destination is among the most inconvenient situations...
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What Do I Do If My Baggage Was Damaged with Hawaiian Airlines?

This article talks about what to do if the baggage or the items in it that you had checked with Hawaiian Airlines has been damaged...
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What are the allowed dimensions and weight for carry-on baggage on Hawaiian Airlines?

The allowed dimensions and weight for carry-on baggage on Hawaiian Airlines are as follows: Each passenger is allowed one carry-on...
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How much does Hawaiian Airlines charge for checked baggage?

Hawaiian Airlines has a checked baggage fee policy that varies based on multiple factors, including the type of fare, destination,...
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Adding Passengers

How Do I Add My Ktin to My Ticket on Hawaiian Airlines?

Your KTIN number is your known traveller number and is recognized by the TSA. This number can be added to your Hawaiian airline ticket...
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Errors and Changes

How Do I Fix an Error on My Booking with Hawaiian Airlines?

This article discuses what to do if you made an error booking your Hawaiian Airlines flight. Instructions for changing your itinerary...
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Can I make changes to my Hawaiian Airlines flight after check-in?

No, changes cannot be made to your Hawaiian Airlines flight after check-in. Once you have checked in for your flight, any modifications...
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Upgrade Class

How Do I Upgrade to Business or First Class on Hawaiian Airlines?

Flyers can upgrade their seats to business or first class on Hawaiian Airlines by using any of the listed methods above. You can contact...
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Seating Arrangements

How Do I Change My Seat on Hawaiian Airlines ?

This short article will assist you with the steps you will need to follow if you have booked a flight reservation with Hawaiian Airlines...
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Check-In Process

Do children need identification or any specific documentation to travel with Hawaiian Airlines?

Yes, children traveling with Hawaiian Airlines require identification or specific documentation. For domestic flights within the United...
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Inflight Services

Can I bring my own food and drinks on board Hawaiian Airlines flights?

Yes, passengers are allowed to bring their own food and drinks on board Hawaiian Airlines flights. However, some restrictions apply....
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Help me with my Hawaiian Airlines customer service issue

Ask any question you have about Hawaiian Airlines customer service. We will do our best to get you answers right away.
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