How Do I File a Lost Baggage Claim with Hawaiian Airlines?
Finding some or all your checked baggage missing or lost when you arrive at your destination is among the most inconvenient situations but there are things you can do to reduce the chance of it happening to you. A little planning like using sturdy tags, TSA-approved locks and including your contact information and itinerary with your bags can also increase the chance of your bags returning to you sooner.
You just booked a special trip on Hawaiian Airlines and disaster struck after you touched down in your destination city, your luggage was missing items or worse, was missing altogether. What do you do? Take some deep breaths and this guide will help you with the claims process with Hawaiian Airlines.
Information You May Need to Provide
- Full name and address
- Email address and best contact phone number
- Travel dates, along with your cities of destination and origin.
- Ticket number, confirmation and description, if applicable.
How to File a Claim
At present time, the only way to file a claim is in person at one of the baggage service counters located at one of Hawaiian Airline's airport locations. There is no way currently to file online and the baggage claim phone number is for follow-up only.
Follow-up Only
Hawaiian Airlines Central Baggage Services Office can be reached here 7 days a week, holidays included, from 8 a.m. until 4:30 p.m. HST.
Helpful Tips to Avoid Lost Baggage (And Get Your Luggage to You Sooner)
- Fly non-stop whenever you can when possible.
- Don't place anything you might need within 24 hours in your checked baggage, like medications or business presentations.
- Use TSA-accepted luggage locks. Only you and the TSA are capable of opening them.
- Include your contact information, such as cell phone number or email address, and a copy of your itinerary with your luggage in case your luggage needs to be opened to determine ownership. Use a sturdy luggage tag that won't tear off.
- Take a picture of your luggage with your cell phone, this will help in case you do need to make a claim.
- Get to the baggage claim chute right away and be there when the luggage begins to come out and check to make sure everything's inside the bags before you leave the baggage claim chute.
- Shipping your luggage directly to the hotel is always an option. The hotel will accept and hold your luggage until you arrive, plus the fees to ship over-sized and overweight luggage can be less with shipping than with your chosen airlines.
Further questions?
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Why does GetHuman Write How-to Guides for Hawaiian Airlines Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Hawaiian Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File a Lost Baggage Claim with Hawaiian Airlines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.